After the End-of-Life date, Fanvil will no longer pursue new feature development on the Fanvil X5S High-quality IP Phone, but we will continue to provide software support for discontinued (EOL) products in accordance with industry best practices. Fanvil will continue to provide support and after-sales service in accordance with such standards.
The following are the general policy guidelines:
- Fanvil will provide technical support for hardware and software for the first year following the End of Life date. Existing bug fixes, new security fixes, and critical compatibility problem fixes are all part of software technical support.
- From the second to the fifth year following the End of Life, Fanvil will continue to provide necessary software technical support, including Software Critical Bug Fixes, but excluding those that cannot be fixed due to the failure of the hardware.
- If you need to repair or replace the hardware, please contact your local sales manager. We will provide you with the necessary hardware support services in accordance with our sales policy.
- Local Phonebook (2000 entries)
- Remote Phonebook (XML/LDAP, 2000 entries)
- Call logs (In/out/missed, 1000 entries)
- Black/White List Call Filtering
- Screen Saver
- Voice Message Waiting Indication (VMWI)
- Programmable DSS/Soft keys
- Network Time Synchronization
- Support Wi-Fi Dongle
- Support Bluetooth headset (Through USB Dongle BT20)
- Support Plantronics wireless headset (Through Fanvil EHS20 EHS Cable)
- Support USB headset
- Support Recording (Through Flash Drive or Server Recording)
- Call out / Answer / Reject
- Mute / Unmute (Microphone)
- Call Hold / Resume
- Call Waiting Intercom
- Caller ID Display
- Speed Dial
- Anonymous Call (Hide Caller ID)
- Call Forwarding (Always/Busy/No Answer)
- Call Transfer (Attended/Unattended)
- Call Parking/Pick-up (Depending on the server)
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If you have got any telephony solutions to require that you wish to discuss, then please feel free to fill out our Inquiry Form. One of our business experts would connect with you within the next 12 working hours