VBS - Voice Broadcasting Software

AcmaTel Voice Broadcasting Software enables more effective corporate communication and is meant to be highly flexible, allowing organizations to tailor the application to their requirements. The system supports many languages and has a text-to-speech feature to help you connect with your consumers more effectively.

Businesses with numerous locations can enroll in a multi-tenant voice broadcasting system, in which each location becomes a tenant with its data and identities.

IMPORTANT FEATURES

• Authorization of user profiles
• Customization of SMS
• Support in several languages
• Speech to Text

BENEFITS

• Enhance the personalization of automated messages/notifications
• IVR Surveys That Are Efficient
• Increase your audience
• Take advantage of cost savings

Voice Broadcasting Software features a unique characteristic of a multi-level IVR system that enables it to conduct specialized marketing activities while simultaneously reaching a broad audience. AcmaTel Voice Broadcasting Software may be used to deliver tailored messages to potential or to conduct IVR inquiries as a call-to-action.

Furthermore, there are no restrictions on the number of layers throughout the multi-level IVR. It is now easier than ever to capture consumer behavior via IVR calls and therefore increase a business’s effectiveness. Collect input from consumers and research their preferences, requirements, and behaviors.

IMPORTANT FEATURES

• Notifications that are customized
• Personalized messages
• Management of DNCs
• Transfer to an External Telephone Number
• Support in several languages
• Individualized greetings/prompts

BENEFITS

• Create and execute customizable IVR menus for call management.
• Customize and schedule your outgoing calls to customers easily after hours/on weekends/holidays.
• Create numerous IVR menus, including submenus, for each account.
• For effortless operation, an attractive, consumer-friendly graphical interface is used.

Lead management enables the handling of leads and the recording of customer information quickly and efficiently. Also, with complete control over the system, the administrator may upload leads or manually input lead data.

Collecting and cultivating prospective leads are critical elements in increasing a business’s revenue. AcmaTel’s comprehensive VoIP solutions, including AcmaTel VBS, are business-driven.

IMPORTANT FEATURES

• Record of lead specifics
• Distribution of leads
• Scheduling of lead activities
• Planning activities as a leader
• Reporting & tracking of leads

BENEFITS

• Lead generation is facilitated by a well-thought-out campaign strategy.
• Obtain a comprehensive picture of leads’ behavior and keep track of specifics
• Boost productivity and streamline corporate operations
• Determine the specific changes that must be made to a business
• Obtain a centralized view of critical data
• Increase customer conversions by contacting consumers through phone/SMS

This feature facilitates the effective management of a huge volume of calls. The work scheduler is a viable alternative to SMS or phone call campaigns for business promotion.

The job scheduler automates activities such as when the job must execute, how many concurrent calls should be made, and when the work should execute at a certain period. Furthermore, test the schedule to ensure that all is configured correctly.

IMPORTANT FEATURES

• Call management based on time zone
• Mapping of campaigns
• Notifications
• Scheduling of call blasts
• Filtration of queries
• Management of public announcements
• Information sharing in real-time
• Overview of centralized processes
• Detection of Answering Machines

BENEFITS

• Enhance efficiency and productivity
• Reduces resource expenses by automating tasks
• Makes tracking a breeze
• Assures the functioning of a transparent business
• Automated error prevention

AcmaTel Voice Broadcasting Software is a platform that specializes in providing real-time statistics and data that assist businesses in achieving significant performance gains.

Real-time analytics aid businesses in organizing, managing, and analyzing data to accelerate company success. AcmaTel BS’s real-time statistics and reporting provide a snapshot of your campaign’s performance. Furthermore, the live dashboard refreshes data in real time, allowing you to leverage analytics to optimize business operations or increase efficiency.

REPORTS

AcmaTel BS is capable of creating a variety of different sorts of reports, including the following:

• Daily updates
• Reports on telephone calls
• Reports on campaigns
• SMS Dialer generates reports
• Job descriptions
• Reports from the IVR Survey

THE ADVANTAGES OF REPORTS AND ANALYSIS

• Complete understanding of the data
• Effective and scalable outcomes
• Determine the specific changes that must be made to a business
• Obtain a centralized view of critical data

IVR Survey is a module that allows you to collect consumer feedback and enhance the consumer experience. Customer satisfaction is critical for businesses to remain competitive and expand. As a result, we provide an exceptional function for recording client responses.

IVR survey feature allows call broadcasting for a questionnaire to a consumer, providing the customer with a series of survey questions.

IMPORTANT FEATURES

• Randomized Interrogation
• Digit Responses Captured
• Telephone Interview Questions and Answers
• Reports in Summary

BENEFITS

• Rapidly and effectively elicit answers from a wide audience
• Customer feedback is obtained more quickly than by email or any other method of surveying.
• A cost-effective method of collecting consumer reactions
• Increase the objectivity of replies
• Analyze responses quickly and continuously improve customer service
• Feedback aids in making the correct choice.

• Support for Multiple Tenants
• Support in Multiple Languages
• Management of Trunk/Gateway
• Call Routing Is Simple to Configure
• Management of Campaigns
• Management of Prospects
• Scheduler for Jobs
• Week-End Mode
• Vacation Mode
• Control DNC
• Interactive Voice Response on Multiple Levels (IVR)
• Detection of Answering Machines
• Broadcasting a Call
• SMS Distribution
• Minutes of Calls by Tenant
• Playback
• IVR
• Dashboard in Real-Time