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A Helpdesk Ticketing System or Support Ticket System is a software application that enables businesses to efficiently manage and track customer inquiries, support requests, and other issues. It provides a centralized platform for managing and resolving customer issues, which can help businesses improve customer satisfaction and retention. The Helpdesk Ticketing System typically includes features such as ticket creation, ticket assignment, ticket tracking, and ticket resolution. It allows businesses to prioritize issues based on their level of urgency and severity, and to track the status of each ticket from creation to resolution.
The system can be integrated with a variety of communication channels, including phone, email, and live chat. It can also be integrated with customer relationship management (CRM) and other business management systems to automate the process of ticket creation and tracking. One of the major benefits of using a Helpdesk Ticketing System is the ability to improve response times and resolution times for customer issues. It also provides businesses with valuable insights into customer issues and trends, which can help them improve their products and services.
The Helpdesk Ticketing System is an automated way to create a helpdesk or technical support ticket for reference of the reported issue and solution, which streamlines and quickens the technical support. Helpdesk Support can create automated or manual tickets for support via emails, web forms, IVR Call and API which can be reviewed any time in the future. The ticketing solution comes with advanced features which help in logging each activity performed by different agents and support people for resolving an issue.
AcmaTel can provide a completely new Customer Care Ticket ID System with basic to advanced features.
- User Portal
- Automated Response
- Automated reminders and notifications
- Priority Setting
- Reassign or Transfer Tickets
- Ticket Filtering
- Easy-Ticket Editing and Updating
- Ticket Locking
- Detailed reports
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