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Advanced IVR System for Your Business
Improve Your Customer's Experience Through an Integrated Multi-level Interactive Voice Response System
Know how IVR System gets deployed
An IVR system can be set up in three different ways. On-site, off-site, and cloud hosting are all options. Here's a brief overview of each of all the three IVR deployment options.
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Accelerate your business communication process by engaging with your consumers on their preferred channel and delivering a personalized journey
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Why To Choose A Multi-level IVR System
Regardless of the company's size, a well-organized IVR communication system projects an impressive and professional business image

Best-in-Rentals
Get an IVR system on a rental basis, Save your Initial Investment on Hardware & Software Cost

Buy it For Ever
Buy an IVR solution forever and save on your recurring costs with a one-time investment

Customize as You Need
Customize your HIVR and integrate it according to your process, and IT compliance needs

Hosted Model
In our hosted-based deployment model software deployment is located at our data center

Cloud Based
In our Cloud-based deployment model, IVR can be launched instantly, almost on-demand

99.95% Up-time Guarantee
Acmatel offers 99.95% SLA-backed uptime with N+1 redundant infrastructure
Here Are Few Satisfied Customer Testimonials Of IVR Solution
Got Questions?
Find your answers right here.
IVR (Interactive Voice Response) Telephony System is a useful tool for organizations looking to automate and streamline their customer service processes while also providing a more convenient and efficient experience for their customers. It allows callers to interact with a computer-generated voice menu using their touch-tone phone keypad or voice recognition technology.
IVR Telephony system works by answering incoming calls and playing pre-recorded voice prompts that guide the caller through a series of options. The caller responds to these prompts by pressing buttons on their phone keypad or by speaking responses using voice recognition technology. The system uses speech recognition software to understand and interpret the caller’s responses.
The key benefits of the IVR Telephony System are –
- Call Recording
- Multi-level IVR
- Routing Automatically
- Call Records
- Customer Service Management become easier and many more
The advantages of using the IVR telephony system are –
- Increased Efficiency
- Improved Customer Service
- Cost Savings
- Flexibility
- Increased Sales
- Highly secure
- 24/7 customer support
Yes
The features and benefits provided by Acmatel IVR Telephony System as well as the on-time service, after-sales service, and commitment to excellence make us different from others.
IVR Telephony System is able to remind prospects of their appointments, coordinate payment details and send out satisfaction surveys, and many more as per the requirements of the caller.
Yes, callers are tracked by the IVR Telephony System.
The different types of IVR are –
- Single-level IVR
- Multi-level IVR
IVR telephony systems can enhance lead generation and productivity by automating routine tasks, directing leads to the most appropriate sales representative, providing a personalized customer experience, and increasing the efficiency of the sales team.