IVR Systems - Directing Customers to the right Support Channel

Overview

AcmaTel IVR system automates interactions with telephone callers to reduce the cost of common sales, service, collections, inquiries, and support calls to and from their company. AcmaTel IVR system can help to direct customers to the right support channel they need and allows you to perform various transactions, including bill payments, account information, money transfer, and so on.

IVR works on multiple lines of telcos like Analog Lines, PRI Lines, or GSM gateways. IVRs systems can also work with SIP-based DID numbers having sip credentials.

Interactive Voice Response reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR system free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.

This e-receptionist directs you toward getting your query resolved. Who is this electronic receptionist? This Electronic Receptionist is IVR / IVRS (Interactive Voice Response System). With IVRS, the caller to your company gets directions to receive the answer to their query via pre-recorded messages. Modern IVRS / IVR systems enable users to interact through a computer system via two interfaces – the  IVRS and now an Interactive Response Web-Based System ( IWR ).

Key Benefits

• 24×7 Availability
• Multilingual
• No wait time for customer
• One number for all departments
• Increases Brand Credibility
• Excellent customer satisfaction
• Useful in distributing the same type of information to every caller

Do you wish to discuss your project with our Telephony Experts?

If you have got any telephony solutions requirements that you wish to discuss, then please feel free to fill out our Inquiry Form. One of our business experts would connect with you within the next 12 working hours.