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Hosted OBD Service
Hosted Outbound Service (HOBD) is a simplified and hassle-free cloud-based outbound dialer solution. This is a user-friendly service that is adjustable and used for outbound communication, such as telemarketing, sales, and customer service calls. This solution allows businesses to make outbound calls using the provider’s infrastructure, without having to invest in expensive hardware or software.
AcmaTel’s Hosted Outbound Service offers features such as call routing, call recording, and analytics to help businesses manage their outbound communications more efficiently. Hosted outbound solutions are often cloud-based, which means they can be accessed from anywhere with an internet connection, and they are often scalable, allowing businesses to adjust their usage as their needs change.
Hosted outbound solutions typically include several components that work together to provide businesses with the ability to manage and execute outbound communication campaigns.
The dialer is a key component of hosted outbound solutions. It is responsible for automatically dialling phone numbers and connecting agents with customers. Dialers can be configured to work in different modes, such as predictive dialling, preview dialling, and progressive dialling. Many hosted outbound solutions include call recording capabilities, which allow businesses to record and store customer interactions for quality assurance and compliance purposes.
Hosted outbound solutions may provide reporting and analytics tools that allow businesses to track the performance of their outbound communication campaigns. These tools can provide insights into key metrics such as call volume, call duration, and conversion rates. It can be integrated with other tools and systems, such as customer relationship management (CRM) software and workforce management systems. These integrations can help businesses to streamline their operations and improve efficiency.
Hosted outbound solutions are a cost-effective option for businesses that need to make a large volume of outbound calls, as they eliminate the need for businesses to invest in their own hardware and software infrastructure. This outbound dialer solution is a cloud-based service so it is inexpensive and super cost-effective. This OBD service helps you reach many prospects via multiple channels by dialling numbers from a list.
Advantages
Consistent communication
Reach multiple users simultaneously with engaging audio messages
Enhance productivity
Schedule high impact on running targeted voice campaigns in advance
Lower Total Cost of Ownership
Pre-deployed managed solutions with small costs
Service and support
Reliable hosting and complete end-to-end support management
Availability
Always available service and protection against future unused technology
Cloud-based services
No need for infrastructure or any physical installation at the customer premise
Features
| Details | Deliverables |
| OBD campaign management | |
| Call flow designer – an intuitive visual call flow builder | |
| Campaign schedule management | |
| Dashboard and reports – track and measure campaign statistics | |
| DND management | |
| Audit log management | |
| API integration support | |
| Capture user input details through DTMF |
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My decision to go with Acmatel's HOBD as our outbound dialing platform, What Acmatel solved for us was not only an easy and workforce-less broadcasting solution but also helped us in bringing a boost in the business.
-Mr. Bhavesh Neel
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Acmatel's HOBD helped us in improving our agent's efficiency to work in a team. Its integrated CRM automates call routing and other tasks which ensure maximum call reach making our business profitable.
-Mr. Vijay Dixit
Convenient
Deliver accurate voice messages to the predefined customers instantly without any manual intervention