All About Cloud Telephony
- Feb 12, 2014
- 1261 Views
Cloud telephony or hosted telephony, is a voice messaging service that substitutes the traditional business telephone equipment (for example, a PBX or Private branch exchange), with a third-party VoIP (Voice Over Internet Protocol) service. This is the kind of technology that shifts your business phone system to the cloud.
With cloud telephony, enterprises can manage business calls without compromising on cost and quality.
ITES and BPO businesses boomed in India around the year 2000. Cloud Telephony had a huge part to play in the growth in this sector. This technology helps to speed up business and also impacts our personal lives in some ways.
Growing businesses can really flourish because of these telephone systems. It is the foundation for really important business activities such as in-house communication, customer outreach, and external reasoning.
Even though India is progressing ahead as a tech-driven economy, a large portion of businesses would rather communicate using voice instead of emails which are so impersonal. In the coming years, the scalability of the cloud will be much easier than it has been which will, in turn, get new start-ups and services to make good use of it, and not just as a supportive tool. Cloud telephony is soon to be a cost-saving boon in times to come that will help to develop secure, scalable, and dependable new businesses.
Amit Singh - Founder & CEO
Amit has over two decades of expertise in product development, team building and scaling, and leading software architecture and operations. Amit had firsthand experience with IT pain and frustration while running his prior business and was determined to solve it with ACMA. In developing solutions, he is steadfastly dedicated to establishing a culture based on diversity, inclusion, and ethics. He promotes critical thinking from all walks of life and viewpoints.
Let’s Discuss Your Project
Get free consultation and Reinvent your business with Right Digital Tools & Solutions.
TOP 10 TAGS
Get The Latest Updates
Subsribe To Our Weekly Newsletter
No spam, notifications only about new products, Updates
The Multi-tenant IP PBX (Internet Protocol Private Branch Exchange) software is a complete communication and collaboration solution for small, medium, and large-scale businesses, offering integrated i...
Even in the age of chats and social media, the call center remains an essential tool for handling customer inquiries. Call centers handle a high volume of inbound and outbound calls. Understanding the...