Industries Served
We work across all industry sectors, with specializations in
AcmaTel’s Call Assist Work From Home Call Center Solutions work as long as they have an Internet connection. Agents who are working from home can log into the system from anywhere in the world. Management and supervisors can easily monitor every remote call center agent through the cloud as effectively as if they were on the same premises. Agents can be monitored by listening to records and live phone calls. They can also see their current performance as well as their status. In summary, any remote agent is easily monitored by their employer.
A work-from-home Cloud call center solution typically includes features such as call routing, interactive voice response (IVR), automatic call distribution (ACD), workforce management, and reporting. The solution must also ensure that all customer data and conversations are securely transmitted and stored.
By incorporating work-from-home Call Center Solution agents into your workforce, you can expect lower call center costs and improved employee satisfaction, productivity, and retention. Not surprisingly, your customers will enjoy a better call center experience whenever they speak to a skilled remote agent.
Don't let work from home hamper your team collaboration and, discussion. communicate all the necessary customer details, and bridge the office gap with virtual work-from-home call center solutions.
Virtual call centers are simply called centers that can be accessed from anywhere. Depending on the needs of the organization, this call platform can be hosted in the cloud or on-premises.
Once a virtual call center platform is in place, remote agents join in from their separate locations and are ready to handle customer calls in a manner comparable to an office environment. Having an offshore remote call center may not only be the most cost-effective solution for your company, but it may also be the most environmentally friendly.
Eliminating daily commutes, actual workplaces, and hardware benefits more than simply the financial line. It minimizes the possibility of lost time or being late, and most importantly, it reduces overall stress levels. It also has a lower carbon footprint. Even on short notice, virtual call center software is simple to grow. It is as simple as toggling a toggle in the admin dashboard to add or remove users.
To have great discussions, provide all client data to your customer service workers using a CTI connection. At the same time, the agents can combine, divide, or transfer an interaction to another agent while keeping the conversation’s context.
If the details need to be altered, the agents can do so quickly from the same page, and the data will be pushed to the CRM. Allow your agents to concentrate on high-priority issues by automating regular, manual procedures. Configure dialing strategies based on predefined parameters for automatic lead assignment depending on call volume, available agents, call drop ratio, and so on. As a result, autodialer software improves agent productivity.
Integrate speech bots and chatbots to serve consumers beyond office hours while giving them the option of scheduling a call back at a convenient time to resolve the issue. Do not lose any prospective customers by obtaining a missed call record to guarantee their needs are met. As a result, your conversion rate will increase.
In this coronavirus pandemic, it is critical to safeguard the safety of all your personnel. Allow your representatives to do all call center activities from a safer location while maintaining client connections.
Virtual Call Center provides collaboration benefits and allows you to engage with your agents in real time. Assign and transfer client calls to salespeople smartly so that no conversion opportunity is lost.
Because of the COVID-19 outbreak, numerous contact centers have asked their agents to work from home. It has also exposed many organizations’ planning and resource management capabilities as they tried to shift to a virtual environment, emphasizing the importance of maintaining resilience and agility when offering services.
The shift to working from home also resulted in greater usage of cloud technology, which aided many businesses in making the transition more smoothly and efficiently. Although the sector was gradually migrating to remote working, the epidemic expedited the trend.
Although not new, the growing use of cloud technologies in contact centers, virtual capabilities, and customer-centricity has attracted attention. Contact centers that were more adaptable were able to negotiate the odd environment created by pandemics. Companies that internalize the lessons learned during pandemics will be more adaptable in future catastrophic circumstances.
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Our Centrex solution offers businesses a fully managed telecommunication service.
An inexpensive call management solution with secure and sophisticated features to deliver personalized help to customers.
A 24X7 customized assistance service for IT systems and resources to ensure optimized business growth of your enterprise.
Broadcast and Involve Audiences virtually in Online Events to make them buoyant.
A secure customer management system hosted on a virtual platform comprising various modules to improve all stages of sales and support the business.
Broadcast a set of messages to the target audience and receive responses from interested people.
An ultra-flexible cloud communication solution for digital connectivity, productivity, and business intelligence.
Provide a link widget on your website to let customers connect with your organization via call.
Assistance for planning, designing, executing, and establishing enterprise IT infrastructure along with remote maintenance contracts.
A dedicated solution to operate and track collection procedures for the improved recovery rate.
An open-source converged telephony platform that is customizable and complemented by unmatched standards-compliance.
Assure unbiased personnel invested and involved with the long-term development of your business via IT infrastructure, balancing the quality and cost.
An ideal corporate solution to collaborate with stakeholders, aristocrats, and professionals with special conferencing features.
A digital voice message system to reach numerous remote individuals through campaigns, promotions, surveys.
Manage your leads efficiently by logging, tracking, and analyzing each update of the prospective client requirement.
A dedicated solution to operate and track collection procedures for the improved recovery rate.
Integrate Call Centre Solution and CRM System to have a smooth operation of both systems together.
Get an efficient and secure software system tailored uniquely to suit your business demands with a guarantee of support and service.
Conduct menu-driven interactions with your customers and direct them to the correct recipient or department.
An inexpensive call management solution with secure and sophisticated features to deliver personalized help to customers.
A resource management solution to connect with, monitor, and have access to 2000+ in-house talent.
Simplify order processing through an automated system that maintains databases, tracks payments, and logistic information.
Harness the power of a mobile-first journey with industry-specific solutions.
Monitor the productivity of employees by tracking their activities and enforce professional behavior.
Assure unbiased personnel invested and involved with the long-term development of your business via IT infrastructure, balancing the quality and cost.
Develop a strategic blueprint with assessment, innovative methods, and better technologies to build a versatile, flexible, and reliable infrastructure.
A 24X7 customized assistance service for IT systems and resources to ensure optimized business growth of your enterprise.
Assistance for planning, designing, executing, and establishing enterprise IT infrastructure along with remote maintenance contracts.
Get your enterprise technologies configured by experts who adapt individual demands and deliver the best devices.
Personalized assistance to upgrade your system architecture and develop a technology-driven strategic plan to streamline operations.
Optimize business networks and systems with proper guidance and assistance from dedicated IT professionals to target better productivity and growth.
A range of options to create a premium communication system for keeping your business connected and securing growth without complexities.
Develop the first line of defense against online threats by enforcing policies for usage of the web and identification of infected devices, risks, and data thefts.
An ultra-flexible cloud communication solution for digital connectivity, productivity, and business intelligence.
Protect email data on all platforms and servers using a cloud-based security solution that provides a systematic analysis and policy implementation.
An Endpoint is a device that is physically connected at the endpoint.
Customize CRM and its functionality to suit your business leads the best.
Complete software solution that includes intelligent billing mechanism, Routing, and Switching between IP telephony and TDM network.
Integrate communication mechanisms and collaborate different branches of the organization seamlessly.
Achieve a seamless phone system by setting up VoIP-based PBX.
An automated way to create support tickets for reference to the reported issue to quicken service assistance.
Broadcast a set of messages to the target audience and receive responses from interested people.
Administer voice traffic and network merge with a cost-effective solution providing a more efficient channel of communication.
Provide a link widget on your website to let customers connect with your organization via call.
An end-to-end tool for recording interactions between agents and customers.
Connect with your customers on a real-time basis to ensure their convenience and satisfaction.
Conduct menu-driven interactions with your customers and direct them to the correct recipient or department.
An open-source framework for real-time communication which can embed with web-based tools.
Ensure your work-from-home call center works as long as, the agents have an internet connection anywhere in the world.
Failing to adopt cutting-edge communications technology can compromise operations and leave your firm behind in the competitive business world.
Our solutions are tailored to help you compete with enterprises and maximize your growth, all while tightly integrating your infrastructure.