Skip to main content

Please Fill in Your Details and We'll Call You Back!

Call Assist – WFH Call Center Solution

Call Assist helps you enhance your working-from-home Tele-calling agent’s productivity with a secure and virtual call center software

Have one of our experts talk to you.

Work From Home Call Center Solutions

AcmaTel’s Call Assist Work From Home Call Center Solutions work as long as they have an Internet connection. Agents who are working from home can log into the system from anywhere in the world. Management and supervisors can easily monitor every remote call center agent through the cloud as effectively as if they were on the same premises. Agents can be monitored by listening to records and live phone calls. They can also see their current performance as well as their status. In summary, any remote agent is easily monitored by their employer.

A work-from-home call center solution typically includes features such as call routing, interactive voice response (IVR), automatic call distribution (ACD), workforce management, and reporting. The solution must also ensure that all customer data and conversations are securely transmitted and stored.

By incorporating work-from-home Call Center Solutions agents into your workforce, you can expect lower call center costs and improved employee satisfaction, productivity, and retention. Not surprisingly, your customers will enjoy a better work from home cloud call center solutions experience whenever they speak to a skilled remote agent.

Work From Home Call Center Solutions

WHO IS IT FOR?

  • Banks
  • SME’s
  • NBFC’s
  • Call Centres
  • Consultancies
  • Tech Support Firms
  • Multi Location Offices
  • Software Companies (ISVs)
  • Sales and Marketing Companies
  • Transport and Travel Companies

OUR COMPETENCIES ARE

Don't let work from home hamper your team collaboration and, discussion. communicate all the necessary customer details, and bridge the office gap with virtual work-from-home call center solutions.

Virtual call centers are simply called centers that can be accessed from anywhere. Depending on the needs of the organization, this call platform can be hosted in the cloud or on-premises.

Once a virtual call center platform is in place, remote agents join in from their separate locations and are ready to handle customer calls in a manner comparable to an office environment. Having an offshore remote call center may not only be the most cost-effective solution for your company, but it may also be the most environmentally friendly.

Eliminating daily commutes, actual workplaces, and hardware benefits more than simply the financial line. It minimizes the possibility of lost time or being late, and most importantly, it reduces overall stress levels. It also has a lower carbon footprint. Even on short notice, virtual call center software is simple to grow. It is as simple as toggling a toggle in the admin dashboard to add or remove users.

To have great discussions, provide all client data to your customer service workers using a CTI connection. At the same time, the agents can combine, divide, or transfer an interaction to another agent while keeping the conversation’s context.

If the details need to be altered, the agents can do so quickly from the same page, and the data will be pushed to the CRM. Allow your agents to concentrate on high-priority issues by automating regular, manual procedures. Configure dialing strategies based on predefined parameters for automatic lead assignment depending on call volume, available agents, call drop ratio, and so on. As a result, autodialer software improves agent productivity.

Integrate speech bots and chatbots to serve consumers beyond office hours while giving them the option of scheduling a call back at a convenient time to resolve the issue. Do not lose any prospective customers by obtaining a missed call record to guarantee their needs are met. As a result, your conversion rate will increase.

In this coronavirus pandemic, it is critical to safeguard the safety of all your personnel. Allow your representatives to do all call center activities from a safer location while maintaining client connections.

  • Keep track of your call center metrics by gaining access to the agent’s complete and real-time reports.
  • In addition to receiving entire activity logs, you can remotely monitor agent performance (calls, notes, dispositions).
  • Allow for integration with common tools, applications, and APIs.
  • To efficiently convert leads, monitor, whisper, and barge into ongoing calls.

Virtual Call Center provides collaboration benefits and allows you to engage with your agents in real time. Assign and transfer client calls to salespeople smartly so that no conversion opportunity is lost.

  • For greater accessibility, automatically sync call history and call activity with the CRM.
  • Consider the advantages of phone forwarding by shifting calls to your mobile phone.
  • Reduce the likelihood of missing an incoming call by using desktop notifications, alerts, and reminders.
  • Set up custom filtering to find the precise customer engagement you seek.
  • Working from home should not interfere with team cooperation and discussion. With virtual call center solutions, you can communicate all important client information while also bridging the office distance.
  • Share and sync contacts with your team to make customer follow-up easier.
  • Using the Ring Group capability, route calls to teams based on geography, language, and competence.
  • Provide call queuing and queue callback alternatives to customers to ensure their flexibility.
  • To discuss critical strategies, use call conferencing to interact with your call center representatives.

Because of the COVID-19 outbreak, numerous contact centers have asked their agents to work from home. It has also exposed many organizations’ planning and resource management capabilities as they tried to shift to a virtual environment, emphasizing the importance of maintaining resilience and agility when offering services.

The shift to working from home also resulted in greater usage of cloud technology, which aided many businesses in making the transition more smoothly and efficiently. Although the sector was gradually migrating to remote working, the epidemic expedited the trend.

Although not new, the growing use of cloud technologies in contact centers, virtual capabilities, and customer-centricity has attracted attention. Contact centers that were more adaptable were able to negotiate the odd environment created by pandemics. Companies that internalize the lessons learned during pandemics will be more adaptable in future catastrophic circumstances.

What sets us apart , By the numbers

  • 3500+

    Web App
    Designed & Developed

  • 9850+

    Running
    Active Installations

  • 20+

    Million
    Dev / Support Hours

  • 16+

    Years
    Experience & Excellence

  • 600+

    Clients
    Delivered Value & Happiness

No Other Midmarket Strategic MSP Can Compete With Our Services.

Filter by what you are looking for, or search by name.

  • Solutions

    A2Billing Solution

    A telecom platform with a billing engine that offers customer management, real-time billing of call invoices, and supports payment gateways.

  • Services

    Asset Management

    Our Asset Tracking system provides you a real-time at present location details.

  • Solutions

    Asterisk Solution

    An open-source converged telephony platform that is customizable and complemented by unmatched standards-compliance.

  • Services

    Audio and Web Conferencing

    Ensure a seamless virtual collaboration with business associates across geographies without compromising productivity.

  • Services

    Business Broadband

    If you have an (SME) small business or a start-up and need reliability.

  • Solutions

    Call Management Systems

    Predictive dialer to efficiently make outbound calls and manage leads and productivity by getting records, analytics, and statistics.

  • Our Products

    CCS – Call Center Solution

    An inexpensive call management solution with secure and sophisticated features to deliver personalized help to customers.

  • Services

    Centrex

    Our Centrex solution offers businesses a fully managed telecommunication service.

  • Solutions

    Click 2 Call Solution

    Provide a link widget on your website to let customers connect with your organization via call.

  • Services

    Cloud CRM

    A secure customer management system hosted on a virtual platform comprising various modules to improve all stages of sales and support the business.

  • Services

    Configuration Services

    Get your enterprise technologies configured by experts who adapt individual demands and deliver the best devices.

  • Solutions

    Contact center solution

    Deliver personalized and effective phone help to customers through streamlined software with advanced capabilities.

  • Solutions

    CRM Integration

    Integrate Call Centre Solution and CRM System to have a smooth operation of both systems together.

  • Our Products

    Customized Development Services

    Get an efficient and secure software system tailored uniquely to suit your business demands with a guarantee of support and service.

  • Our Products

    Debt Collection Dialer

    A dedicated solution to operate and track collection procedures for the improved recovery rate.

  • Services

    Digital Survey

    Make business decisions based on survey analytics generated by an online feedback system.

  • Services

    Document Management

    Create a secure and easy-to-use information bank by managing documents, records, and work files.

  • Services

    Email Security

    Protect email data on all platforms and servers using a cloud-based security solution that provides a systematic analysis and policy implementation.

  • Services

    Endpoint Security

    An Endpoint is a device that is physically connected at the endpoint.

  • Services

    Fee Collector

    Convenient collection and tracking of recurring payable fees, due dates, and payment charts.

  • Solutions

    FreePBX Solution

    Achieve a seamless phone system by setting up VoIP-based PBX.

  • Services

    Help desk

    Channelize and ease customer support by categorizing issues, prioritizing solutions, and assigning relevant technicians.

  • Solutions

    Helpdesk Ticketing System

    An automated way to create support tickets for reference to the reported issue to quicken service assistance.

  • Services

    Heroic Support

    A 24X7 customized assistance service for IT systems and resources to ensure optimized business growth of your enterprise.

  • Services

    Hosted IVR

    HIVR reduces the need for enormous business investments by leasing out readily available infrastructure and reducing the time required to set up…

  • Services

    Hosted OBD Service

    Hosted Outbound Service (HOBD) is a simplified and hassle-free cloud-based.

  • Services

    Hub Connect

    We are offering our leased line product portfolio, Hub Connect is unique.

  • Services

    Infrastructure Support Services

    Optimize business networks and systems with proper guidance and assistance from dedicated IT professionals to target better productivity and growth.

  • Solutions

    IP PBX Solution

    Administer voice traffic and network merge with a cost-effective solution providing a more efficient channel of communication.

  • Services

    IT Consultation Services

    Personalized assistance to upgrade your system architecture and develop a technology-driven strategic plan to streamline operations.

  • Services

    IT Installation Services

    Assistance for planning, designing, executing, and establishing enterprise IT infrastructure along with remote maintenance contracts.

  • Our Products

    IVR Software

    Conduct menu-driven interactions with your customers and direct them to the correct recipient or department.

  • Solutions

    IVR System

    Conduct menu-driven interactions with your customers and direct them to the correct recipient or department.

  • Solutions

    Kamailio Solution

    Handle thousands of calls with a SIP server having a modular architecture that enables users to load only the necessary data.

  • Services

    L2 Multicast Service

    Our L2 Multicast services are the first of its kind video connect solution in India.

  • Solutions

    Live Chat Solution

    Connect with your customers on a real-time basis to ensure their convenience and satisfaction.

  • Services

    Managed Communication Services

    A range of options to create a premium communication system for keeping your business connected and securing growth without complexities.

  • Solutions

    Missed Call Systems

    Make your audience reach you via missed call and revert via call, message, or IVR.

  • Services

    PRI

    Primary Rate Interface (PRI) service provides 30 voice channels on a single wired.

  • Services

    Procurement As a Service

    Assure unbiased personnel invested and involved with the long-term development of your business via IT infrastructure, balancing the quality and cost.

  • Services

    School Bus Tracking

    School Bus Tracking System is a GPS-based real-time tracking system especially.

  • Services

    SIP Trunk

    SIP Trunk (Session Initiation Protocol) is an advanced Voice Connectivity.

  • Services

    Smart Flo

    An ultra-flexible cloud communication solution for digital connectivity, productivity, and business intelligence.

  • Services

    Smart Office

    A reliable and easy-to-deploy single-instrument solution for Voice, Data, Storage, and Application management without multiple investments for setting up…

  • Services

    Smart VPN

    Smart VPN provides a range of safe and secure connectivity that brings data privacy.

  • Services

    SMS Solutions

    SMS Solution services can be used to deliver bulk messages.

  • Solutions

    Soft Switch Solution

    Complete software solution that includes intelligent billing mechanism, Routing, and Switching between IP telephony and TDM network.

  • Services

    Strategic IT Infrastructure Services

    Develop a strategic blueprint with assessment, innovative methods, and better technologies to build a versatile, flexible, and reliable infrastructure.

  • Services

    Toll-Free Services

    A Toll-free number will help you in bringing a sudden change in your business.

  • Services

    ULTRA-LOLA

    Ultra-LOLA is an ultra-low latency leased line service, offers smooth.

  • Services

    Virtual Firewall

    A security solution that minimizes threats to the organization's network by proactively identifying anomalies and taking relevant actions.

  • Solutions

    Web Casting Solution

    Broadcast and Involve Audiences virtually in Online Events to make them buoyant.

  • Solutions

    Web RTC Solution

    An open-source framework for real-time communication which can embed with web-based tools.

  • Services

    Web Security

    Develop the first line of defense against online threats by enforcing policies for usage of the web and identification of infected devices, risks, and…

MAKE REMOTE WORKING SIMPLE INCORPORATE WFH AGENTS

Ensure your work-from-home call center works as long as, the agents have an internet connection anywhere in the world.

Interact with your multiple locations all over the world

Failing to adopt cutting-edge communications technology can compromise operations and leave your firm behind in the competitive business world.

We assist companies in the complexities of IT

Our solutions are tailored to help you compete with enterprises and maximize your growth, all while tightly integrating your infrastructure.

Company Profile arrow AcmaTel Ordo Product Deck arrow AcmaTel IPPBX Product Deck arrow Call Center Solutions Product Deck arrow Debt Collection CRM Product Deck arrow Professional Services Deck arrow

Talk to us about your requirements.

👋 Need help? I'm Signal, your AI assistant.
📡
Signal
AI Agent

Hi there 👋

Enterprise telecom & VoIP solutions

Quick intro

So we can assist you better

Please enter your name
Please enter a valid email
Please enter a valid phone number
Your data is secure
Powered by AcmaSoft Technologies