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Unified and Comprehensive Call Center Solution
Increase productivity, enhance your business communication, and get a quicker return on investment
Deliver outstanding customer service
Simplify complex corporate communication, ensure a flawless customer experience with minimal expenditure.
Right Solution Based On Your Business Needs
A contact center solution that transforms every customer-employee engagement into a memorable and extraordinary experience
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Why To Choose Acmatel Call Center Solution
Acmatel CCS enables customer care teams to deliver personalized, effective phone help to customers across their telephonic journey

Best-in-Market Pricing
Get the CCS software on a rental basis, Save your Initial Investment on Hardware & Software cost

Buy it For Ever
Buy a CCS software license forever and save on your recurring costs with a one-time investment

Customize as You Need
Customize your CCS and integrate it according to your process, and your process needs

API Integrations
Innovate your business solutions with CRM and other third-party application integration

End-to-End Customer Service
We provide hassle-free service at every step, from inquiry to post-purchase assistance.

99.95% Uptime Guarantee
Acmatel offers 99.95% SLA-backed uptime with N+1 redundant infrastructure
Some Of Our Call Center Solution Client Testimonials!
Got Questions?
Find your answers right here.
If your business requires your agents to speak directly with prospects or customers, Acmatel CCS is your best bet for reducing manual efforts and increasing agent productivity.
We provide exceptional data privacy. Your data is safe with us
The industries for which this solution is served are –
- Tours and Travel
- Banking and Finance
- Media and Entertainment
- IT & Consulting
- Manufacturing
- Insurance
- Ayurveda Industry
- Healthcare
- Telecom & ISP
- Automobile
- E-commerce and Retail
- News & Publication
- Transport
- Education & E-Learning
Acmatel CCS still remains a very effective method for generating leads. It enables businesses to handle inbound and outbound calls more efficiently, with highlighting features. This leads to faster response times and improved customer experience, which can result in more leads and increased conversions.
The benefits of using CCS are –
- Improved customer experience
- Increased efficiency
- Scalability
- Analytics and Reports
- Multi-channel support
- Built-in CRM
- Integration with other business tools
- Routing Based on Skill
CCS plays a significant role in optimizing resource usage and increasing production. The AcmaTel CCS auto dialer automates a critical component of a call center’s outbound dialing strategy. This will search databases for prospects and contact the number of leads you specify. The system will determine whether the other party is a person, a voicemail, or a busy message once the call has been established.
If the system detects a voicemail, it automatically drops the call to save time and thus increase the dial rate’s effectiveness. If it does communicate with the client, it either broadcasts a pre-recorded greeting (a practice known as Robo Broadcasting) or routes the call to the available executive.
Yes, we deliver customized solutions as per your requirements.
We help businesses save time and money by improving call routing, automating certain tasks, reducing staffing costs, increasing efficiency, and improving the customer experience.
Yes, Our Solution is created with social media in mind, allowing you to connect with, interact, monitor, and assist your customers via Facebook, WhatsApp, Instagram, and Twitter. Using Acmatel CCS, you can improve your company’s customer service experience.
Yes, you can create multiple campaigns as per your requirements.