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Unified and Comprehensive Call Center Solution
Increase productivity, enhance your business communication, and get a quicker return on investment
Secure & Reliable
Empowering businesses & organizations with enterprise-level security
Scalable
Expand your business without restrictions on a smart technological platform
24x7 Support
To better serve businesses, we are always available for 24x7 support
Deliver outstanding customer service
Simplify complex corporate communication, ensure a flawless customer experience with minimal expenditure.
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Resolve issues faster with skills-based routing
With skills-based routing, customers will be connected to the most appropriate agent as the system identifies the best agent for each conversation. Create queues depending on agent experience, language, or even specific channels.
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Optimize everyone’s schedule
Plan and manage your inbound call center team’s login hours according to traffic volumes, vacations, and training.
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Track progress with pre-built reports
Gain direct insight into the progress with built-in reports of average handle time, first contact resolution, queue time, and other important metrics.
Right Solution Based On Your Business Needs
A contact center solution that transforms every customer-employee engagement into a memorable and extraordinary experience
Auto Dialer
Our auto dialer software assists you in streamlining your business calls and allowing agents to complete more tasks in less time
Multi-level IVR
Give your customers a seamless experience every time they call you, personalized, customized, multi-level IVR solutions
Call Recordings
Allows you to record calls, monitor them, train agents, resolve customer disputes, and make better business decisions
Automated IVR Calls
Use automated IVR calls to track marketing ROI, get consumer feedback, and confirm your business orders, among other things
Barge Into Live Calls
Transfer, Barge, or Whisper calls to the right agents contextually and instantly with a click of a button. Improve customer experience
Instant Call Routing
Instantly route your customer calls to various agents on the basis of the skills of an agent, priority of the call, department, date, and time
Speak to us today?
Learn how a marketing agency simplified its marketing and promotional activity process with the help of our Call Center Solution.
Take your telecallers’ efficiency to the next level, get started with Acmatel today!
Marketing
Automate new, current, or existing consumer promotional interactions for your brand across numerous goods and channels
Sales
Manage sales leads from initial contact to complete conversion by classifying and analyzing them. Get lead information in detail
Support
Upgrade and improve the efficiency of your support desk with a multi-channel customer helpdesk that auto-connects an agent
Retention
Encourage your existing customers to continue buying your goods and services using customer loyalty activities
Finance
Allow automated payment reminders, billing information, and pending payment links to be quickly sent to the customers
Human Resource
Streamline the HR & Recruitment process, automate tedious activities, and handle candidate queries with numerous calling tools
Speak to us today?
Learn how a marketing agency simplified its marketing and promotional activity process with the help of our Call Center Solution.
Take your telecallers’ efficiency to the next level, get started with Acmatel today!
Automatic Call Distribution
Automatically distribute all of your customer's calls to any specific agent or multiple agents in a logical or serial order
Various Dialer Methods
Get access to a variety of dialer options that allow agents to preview contacts and assist in making predictive dialing
Real-time Monitoring
Analyze and improve your agent's performance using real-time monitoring features to closely monitor the business operations
Survey and Feedback
Start conducting surveys and collect feedback efficiently from your customers in an actionable manner by keeping them engaged
Custom Reports
Use our reporting and analytics capabilities to make informed decisions based on insights from custom dashboards
Enhance Experience
Optimize caller experience via personalized regional greetings, skill-based agent routing, and customized hold music
Speak to us today?
Learn how a marketing agency simplified its marketing and promotional activity process with the help of our Call Center Solution.
Take your telecallers’ efficiency to the next level, get started with Acmatel today!
Why To Choose Acmatel Call Center Solution
Acmatel CCS enables customer care teams to deliver personalized, effective phone help to customers across their telephonic journey
Best-in-Market Pricing
Get the CCS software on a rental basis, Save your Initial Investment on Hardware & Software cost
Buy it For Ever
Buy a CCS software license forever and save on your recurring costs with a one-time investment
Customize as You Need
Customize your CCS and integrate it according to your process, and your process needs
API Integrations
Innovate your business solutions with CRM and other third-party application integration
End-to-End Customer Service
We provide hassle-free service at every step, from inquiry to post-purchase assistance.
99.95% Uptime Guarantee
Acmatel offers 99.95% SLA-backed uptime with N+1 redundant infrastructure
Some Of Our Call Center Solution Client Testimonials!
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Asset Tracking Service Provider
As a logistics service provider, our experience with AcmaTel was very positive. Their asset tracking services helped us to obtain real-time location information and movements alerts of our valuable business assets.
Mr. Mukesh Mehta 
Got Questions?
Find your answers right here.
Why does my business need Acmatel CCS?
If your business requires your agents to speak directly with prospects or customers, Acmatel CCS is your best bet for reducing manual efforts and increasing agent productivity.
How safe is my data with Acmatel CCS?
We provide exceptional data privacy. Your data is safe with us
For which industries this solution is used?
The industries for which this solution is served are –
- Tours and Travel
- Banking and Finance
- Media and Entertainment
- IT & Consulting
- Manufacturing
- Insurance
- Ayurveda Industry
- Healthcare
- Telecom & ISP
- Automobile
- E-commerce and Retail
- News & Publication
- Transport
- Education & E-Learning
How will it increase lead generation?
Acmatel CCS still remains a very effective method for generating leads. It enables businesses to handle inbound and outbound calls more efficiently, with highlighting features. This leads to faster response times and improved customer experience, which can result in more leads and increased conversions.
What are the benefits of using CCS?
The benefits of using CCS are –
- Improved customer experience
- Increased efficiency
- Scalability
- Analytics and Reports
- Multi-channel support
- Built-in CRM
- Integration with other business tools
- Routing Based on Skill
How CCS plays a significant role in maximizing resource use and production?
CCS plays a significant role in optimizing resource usage and increasing production. The AcmaTel CCS auto dialer automates a critical component of a call center’s outbound dialing strategy. This will search databases for prospects and contact the number of leads you specify. The system will determine whether the other party is a person, a voicemail, or a busy message once the call has been established.
If the system detects a voicemail, it automatically drops the call to save time and thus increase the dial rate’s effectiveness. If it does communicate with the client, it either broadcasts a pre-recorded greeting (a practice known as Robo Broadcasting) or routes the call to the available executive.
Can Acmatel CCS build customized solutions?
Yes, we deliver customized solutions as per your requirements.
How does Acmatel CCS save time and money?
We help businesses save time and money by improving call routing, automating certain tasks, reducing staffing costs, increasing efficiency, and improving the customer experience.
Does the software have multi-channel support?
Yes, Our Solution is created with social media in mind, allowing you to connect with, interact, monitor, and assist your customers via Facebook, WhatsApp, Instagram, and Twitter. Using Acmatel CCS, you can improve your company’s customer service experience.
Can CCS build different campaigns?
Yes, you can create multiple campaigns as per your requirements.
