Inbound Calling is handled by every firm on a daily basis. Even though social media messaging and live chats are becoming more popular, customers and clients still need to get in touch, and picking up
We’ve come a long way since the days of hard-wired, cabled phones. With the rise of hybrid work, VoIP (Voice over Internet Protocol) has emerged as the most popular business communication solution.
Cloud Telephony Solution is a technology that uses an internet connection to run a telephone system by moving the organization's phone services to the cloud. Many Indian businesses have turned to clou
The Multi-tenant IP PBX (Internet Protocol Private Branch Exchange) software is a complete communication and collaboration solution for small, medium, and large-scale businesses, offering integrated i
Customers nowadays expect businesses to provide efficient, real-time assistance. They do, however, value a personalized experience with a human touch, and they may require assistance when making a pur
The landscape of customer engagement is changing, and so are the dynamics of contact centers. Cloud call center solutions are more important than ever with rising consumer expectations and decreasing
We’ve come a long way since the days of hard-wired, cabled phones. With the rise of hybrid work, VoIP (Voice over Internet Protocol) has emerged as the most popular business communication solution. R
The Multi-tenant IP PBX (Internet Protocol Private Branch Exchange) software is a complete communication and collaboration solution for small, medium, and large-scale businesses, offering integrated intern
The landscape of customer engagement is changing, and so are the dynamics of contact centers. Cloud call center solutions are more important than ever with rising consumer expectations and decreasing time.
An omnichannel contact center consolidates interactions from various communication channels, such as voice calls, social media, email, real-time chats, WhatsApp, and so on, into a single location. Omn
A missed call solution occurs when a phone call is disconnected before it is answered. It's critical to understand that a missed call is not the same as a missed call service or a missed call solution.
Even in the age of chats and social media, the call center remains an essential tool for handling customer inquiries. Call centers handle a high volume of inbound and outbound calls. Understanding the dist
Inbound Calling is handled by every firm on a daily basis. Even though social media messaging and live chats are becoming more popular, customers and clients still need to get in touch, and picking up the
Cloud Telephony Solution is a technology that uses an internet connection to run a telephone system by moving the organization's phone services to the cloud. Many Indian businesses have turned to cloud tel
Customers nowadays expect businesses to provide efficient, real-time assistance. They do, however, value a personalized experience with a human touch, and they may require assistance when making a purchase
The landscape of customer engagement is changing, and so are the dynamics of contact centers. Cloud call center solutions are more important than ever with rising consumer expectations and decreasing time.
Cloud call center software saw significant adoption in 2020 due to its inherent flexibility. Sales, service, and collection departments have relocated to remote work environments, paving the way for extens
A missed call solution occurs when a phone call is disconnected before it is answered. It's critical to understand that a missed call is not the same as a missed call service or a missed call solution.
The Multi-tenant IP PBX (Internet Protocol Private Branch Exchange) software is a complete communication and collaboration solution for small, medium, and large-scale businesses, offering integrated intern
Even in the age of chats and social media, the call center remains an essential tool for handling customer inquiries. Call centers handle a high volume of inbound and outbound calls. Understanding the dist
There was a time when people were quite reluctant to take up online learning classes and preferred classroom training for multiple reasons. One common reason behind the reluctance was that the pupils were
Cloud telephony or hosted telephony, is a voice messaging service that substitutes the traditional business telephone equipment (for example, a PBX or Private branch exchange), with a third-party VoIP (Voi
Over the last ten years in our country, there has been very rigorous development within the SME (small and medium-sized enterprises) ecosystem, which has seen immense growth (11.5% annual growth) that has
A Voice Logger is a program or device that is used to record audio information from telephones, microphones, radios, and other sources for storage on a removable media or the hard drive of a computer. Ther
