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8 Reasons Why You Should Use Live – Chat In Your Business

Customers don’t usually want to wait long for assistance, as they expect a quick and easy fix for their problems or queries. And as a business website, live chat is one of the most requested element

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Inbound Calling: What is it? & Some Advice for Enhancing Your Inbound Calls

Every company handles Inbound calling on a daily basis. Picking up the phone is still an essential part of this process even though social media messaging and live chats are growing in popularity. Cus

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The Ultimate Guide to Softphone

While IVR and phone auto-attendants are valuable features of Voice over Internet Protocol, softphones increase employee presence and allow geographic flexibility. When using a softphone client, emp

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The Importance of Your Contact Center Solution

The Importance of Your Contact Center Solution When you’re running a business, it’s important to have an efficient way to handle customer inquiries and complaints as they come in. For example, le

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Multi-Tenant IP PBX: Latest Features & Benefits in 2023

The Multi-tenant IP PBX (Internet Protocol Private Branch Exchange) software is a complete communication and collaboration solution for small, medium, and large-scale businesses, offering integrated i

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Top 8 Call Management System Improvement Strategies

People regularly complain that dealing with a call center is an unpleasant experience. This is odd because with the introduction of the digital age, demands have shot through the roof, and your call c

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Basic Difference Between Inbound and Outbound Call Centers

Even in the age of chats and social media, the call center remains an essential tool for handling customer inquiries. Call centers handle a high volume of inbound and outbound calls. Understanding the

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Online Learning Revamped Post COVID

There was a time when people were quite reluctant to take up online learning classes and preferred classroom training for multiple reasons. One common reason behind the reluctance was that the pupils

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All About Cloud Telephony

Cloud telephony or hosted telephony, is a voice messaging service that substitutes the traditional business telephone equipment (for example, a PBX or Private branch exchange), with a third-party VoIP

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Indian Businesses Benefit From Cloud Telephony

Over the last ten years in our country, there has been very rigorous development within the SME (small and medium-sized enterprises) ecosystem, which has seen immense growth (11.5% annual growth) that

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What Is Voice Logger?

A Voice Logger is a program or device that is used to record audio information from telephones, microphones, radios, and other sources for storage on a removable media or the hard drive of a computer.

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Keyword Spotting Makes Telephony Easy

A specific word or phrase gets searched using the keyword spotting application from an entire audio clip. Certain areas or segments where there was an occurrence of the word that you are looking for w

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Upgrading Your IP Telephony System

Figure out your objectives while upgrading your IP Telephony System : Answer the following two questions before making any changes to your phone system: 1. What are the limitations of your current

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Outbound Call Campaign

Determine your Objective First, you need to define what you want to achieve from this campaign and then identify the type of call campaign you want to run. A few achievable objectives are: Colle

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Softswitches Solution Advantages

Switching lies at the core of all telecommunications networks, allowing efficient point-to-point communications without direct connections between every node. The Softswitch solution is a new softw

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