The Importance of Your Contact Center Solution
The Importance of Your Contact Center Solution When you’re running a business, it’s important to have an efficient way to handle customer inquiries and complaints as they come in. For example, le
Multi-Tenant IP PBX: Latest Features & Benefits in 2023
The Multi-tenant IP PBX (Internet Protocol Private Branch Exchange) software is a complete communication and collaboration solution for small, medium, and large-scale businesses, offering integrated i
Basic Difference Between Inbound and Outbound Call Centers
Even in the age of chats and social media, the call center remains an essential tool for handling customer inquiries. Call centers handle a high volume of inbound and outbound calls. Understanding the
May 27, 2020 2093 Views Solutions
Online Learning Revamped Post COVID
There was a time when people were quite reluctant to take up online learning classes and preferred classroom training for multiple reasons. One common reason behind the reluctance was that the pupils
Feb 12, 2014 1153 Views Solutions
All About Cloud Telephony
Cloud telephony or hosted telephony, is a voice messaging service that substitutes the traditional business telephone equipment (for example, a PBX or Private branch exchange), with a third-party VoIP
Feb 5, 2014 1091 Views Solutions
Indian Businesses Benefit From Cloud Telephony
Over the last ten years in our country, there has been very rigorous development within the SME (small and medium-sized enterprises) ecosystem, which has seen immense growth (11.5% annual growth) that
Feb 3, 2014 982 Views Solutions
What Is Voice Logger?
A Voice Logger is a program or device that is used to record audio information from telephones, microphones, radios, and other sources for storage on a removable media or the hard drive of a computer.
Feb 3, 2014 1044 Views Solutions
Keyword Spotting Makes Telephony Easy
A specific word or phrase gets searched using the keyword spotting application from an entire audio clip. Certain areas or segments where there was an occurrence of the word that you are looking for w
Feb 3, 2014 831 Views Solutions
Upgrading Your IP Telephony System
Figure out your objectives while upgrading your IP Telephony System : Answer the following two questions before making any changes to your phone system: 1. What are the limitations of your current
Feb 3, 2014 842 Views Solutions
Outbound Call Campaign
Determine your Objective First, you need to define what you want to achieve from this campaign and then identify the type of call campaign you want to run. A few achievable objectives are: Colle
Feb 3, 2014 945 Views Solutions
Softswitches Solution Advantages
Switching lies at the core of all telecommunications networks, allowing efficient point-to-point communications without direct connections between every node. The Softswitch solution is a new softw
