Overview

Software for managing the loan recovery process for debt collection agencies is called Collection Agency Management System (CAMS). The time-consuming work of manual entry can be eliminated by simply importing bank allocations from conventional excel and automatically assigning them to telesales, team leaders, teams, areas, pin codes, and field collectors for a particular portfolio.

You may easily assign pin codes or locations depending on the portfolio and work jurisdiction, and this can be followed by Tele-follow up / trails to collection from a single software. Multiple portfolios can be uploaded to use different or comparable resources. Collection agents’ own personal activities can be organized with the help of the customized Collection Activities/Collectors Tracking tool. The supervisor can maintain tabs on their collection agents and procedures thanks to the full reporting and performance analysis option.

A fully automated system called omnichannel contact center software aids in managing customer and agent communication. To provide better customer services, call centers must be able to handle a high frequency of calls; as a result, simplified communication is essential.

Inbound call center software is very effective in providing exceptional customer care, resolving customer issues more quickly, and measuring and improving support operations. Call center software provides a wide range of features and capabilities along with secure corporate processes for seamless client interaction. With the help of our call center software, companies may record live calls and continuously review them to improve business decisions. helps provide a great customer experience by assisting with associate training, resolving customer disputes, and making data-driven business choices.

With the use of IP PBX software, you can communicate with all of your branch offices from a single platform and allow anyone to call you at any time regardless of where you are in the world.

Acmatel offers high-end IP PBX software for ITSPs and single tenant IP PBX software for businesses that can be customized to match your unique needs and connect from the office, cellphones, and the web. Our software is designed for cross-border business communications. When you purchase AcmaTel PBX, you are investing in a solution that improves productivity, streamlines business communication, and yields a quicker return on investment in addition to getting one of the top PBX software solutions.

A unified and complete call center solution is AcmaTel CCS. AcmaTel, one of the top providers of Voice over Internet Protocol (VoIP) services globally, ensures the intelligence, security, and abundance of advanced features in this call center software. It has been created in a way that fosters client loyalty and meets their expectations. The least expensive Call Center Solution for small businesses, regardless of the size of your company.

Customer service teams can provide individualized, efficient phone support to customers across their omnichannel journey thanks to Acmatel CCS. It helps growing call center teams provide excellent user experiences, measure and improve contact support operations, and efficiently resolve customer issues.

You can increase the rates of debtor contact and debt recovery by using AcmaTel CCS string-based automated dialers. The Predictive Dialer gives you access to 400% more debtors than conventional calling does. Collection agents have access to detailed interaction histories and specific information about each debtor while on the phone.

For both large and small businesses, AcmaTel’s debt collection software includes voice broadcasts and SMS marketing tools to help debt collectors improve the effectiveness of debt recovery for their banking and non-banking portfolios. Dialers are used to boost the resolution percentage, streamline agent and management tasks, and identify the appropriate contacts. The majority of predictive dialers require ongoing monitoring and input, which defeats the purpose. This is because the technology used in telemarketing, customer service, market research, and other industries has been included in the design of these dialers.

IVR is a telephone system feature that enables consumers or staff members to communicate with a computer system via voice or touch-tone dialing. Using Interactive Voice Response, your automatic telephone system may conduct basic interactions with your customers without requiring them to speak with a human operator, which saves their time and your agent’s time.

An IVR system is a cost-effective method of directing calls to the correct recipient. Customers can be directed to the appropriate department via the IVR via several choices and alternatives. Thus, once they eventually speak with a human being, they will chat with someone capable of addressing their issues. Following user input, the IVR system’s replies are replayed. These replies could be pre-recorded audio clips or digitally produced voices, and they can automatically help, guide, and redirect conversations in reply to customer responses.

AcmaTel’s Call Assist work-from-home call center solution works as long as they have an Internet connection. Agents who are working from home can log into the system from anywhere in the world. Management and supervisors can easily monitor every remote call center agent through the cloud as effectively as if they were on the same premises. They can monitor agents by listening to recordings and live phone calls. In addition, they can view their real-time performance as well as their status. In short, each remote agent is easily overseen by their employer.

By incorporating work-from-home agents into your workforce, you can expect lower call center costs and improved employee satisfaction, productivity, and retention. Not surprisingly, your customers will enjoy a better call center experience whenever they speak to a skilled remote agent.

Leads are essential to every organization, large or small. Businesses must turn leads into repeat customers if they are to succeed. And in order to do it properly, you need to have organized, thorough insight into sales and marketing leads.

You may boost your sales using our effective lead management solution. Effective communication and nurturing are essential for turning a lead into a possible customer. From lead generation through lead scoring and conversion, Acmatel LMS, Lead Management Software offers a proper follow-up to progress your leads through the sales funnel. On this page, you’ll learn everything you need to know about lead management and how lead management software may assist you in converting leads into clients.