Have one of our experts talk to you.
Help Desk
Help Desk service is a one-stop solution for all your customer support needs. Help desk Service provides a central way for end-users to be assisted on various issues. Help desk users can log in to the portal and raise their tickets for technical/non-technical issues, then service and solution will be prioritized accordingly and assigned automatically to appropriate technicians. TCS iON-powered Technology makes the overall issue resolution process convenient with extraordinary services.
Our help desk service also provides you with Configure & Assign Workflow, Auto Escalation of Tickets, Email/SMS notification, Configure & Generate Reporting, Multilingual support, Customer support, and Support for 500 users.
Get the best help desk management solutions at an affordable price.
Helpdesk Advantages
Problem Resolution
Unresolved issues show the lack of a centralized and streamlined office system
Process Streamline
Silo working is compartmentalized and negatively affects the results
Customer Satisfaction
Quick feedback helps resolve the problem and retain customer
Helpdesk Features
| Details | Standard |
| Configure & Assign Workflow | |
| Auto Escalation of Tickets | |
| Email/SMS notification | |
| Configure & Generate Reporting | |
| Multilingual support | |
| Customer support | |
| Support for 500 users |
Brochure
Help Desk
-
Email
- Download
-
We are moved with this help desk solution. Features like Auto Escalation of Tickets, Auto Reporting, and Configuring are extremely helpful to us. This is the product we needed the most.
-Mr. Mahesh Shetty
-
Help desk solution completely changed my earlier call and email ticketing system. Thanks to AcmatTel to come up with this solution.
-Mr. Aadhishankara Prasad
Enhanced Efficiency
Email management is uneven and does not provide proper transparency and clarity