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acmatel

Help desk

The Help Desk is a cloud-based TCS iON-powered technology that helps you generate tickets based on priority and sends them to the appropriate technicians.

Have one of our experts talk to you.

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Help Desk

Help Desk service is a one-stop solution for all your customer support needs. Help desk Service provides a central way for end-users to be assisted on various issues. Help desk users can log in to the portal and raise their tickets for technical/non-technical issues, then service and solution will be prioritized accordingly and assigned automatically to appropriate technicians. TCS iON-powered Technology makes the overall issue resolution process convenient with extraordinary services.

Our help desk service also provides you with Configure & Assign Workflow, Auto Escalation of Tickets, Email/SMS notification, Configure & Generate Reporting, Multilingual support, Customer support, and Support for 500 users.

Get the best help desk management solutions at an affordable price.

Helpdesk Advantages

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Enhanced Efficiency

Email management is uneven and does not provide proper transparency and clarity

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Problem Resolution

Unresolved issues show the lack of a centralized and streamlined office system

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Process Streamline

Silo working is compartmentalized and negatively affects the results

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Customer Satisfaction

Quick feedback helps resolve the problem and retain customer

Helpdesk Features

Details Standard
Configure & Assign Workflow
Auto Escalation of Tickets
Email/SMS notification
Configure & Generate Reporting
Multilingual support
Customer support
Support for 500 users

Brochure

Help Desk

  • We are moved with this help desk solution. Features like Auto Escalation of Tickets, Auto Reporting, and Configuring are extremely helpful to us. This is the product we needed the most.

    -Mr. Mahesh Shetty
  • Help desk solution completely changed my earlier call and email ticketing system. Thanks to AcmatTel to come up with this solution.

    -Mr. Aadhishankara Prasad

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