Have one of our experts talk to you.
Help Desk
Help Desk service is a one-stop solution for all your customer support needs. Help desk Service provides a central way for end-users to be assisted on various issues. Help desk users can log in to the portal and raise their tickets for technical/non-technical issues, then service and solution will be prioritized accordingly and assigned automatically to appropriate technicians. TCS iON-powered Technology makes the overall issue resolution process convenient with extraordinary services.
Our help desk service also provides you with Configure & Assign Workflow, Auto Escalation of Tickets, Email/SMS notification, Configure & Generate Reporting, Multilingual support, Customer support, and Support for 500 users.
Get the best help desk management solutions at an affordable price.
Helpdesk Advantages
-
Problem Resolution
Unresolved issues show the lack of a centralized and streamlined office system
-
Process Streamline
Silo working is compartmentalized and negatively affects the results
-
Customer Satisfaction
Quick feedback helps resolve the problem and retain customer
Helpdesk Features
| Details | Standard |
|---|---|
| Configure & Assign Workflow | Included |
| Auto Escalation of Tickets | Included |
| Email/SMS notification | Included |
| Configure & Generate Reporting | Included |
| Multilingual support | Included |
| Customer support | Included |
| Support for 500 users | Included |
Brochure
Help Desk
Connect with us
Focus solely on growing your business while we take care of your apps, platforms, in-house, and overall cloud infrastructure
-
When Growth Finds You, Find Us
AcmaTel - Business Crafted Solutions
Get in Touch -
Request a Call Back
We will be happy to address your queries over a call
-
Connect on WhatsApp
Enhanced Efficiency
Email management is uneven and does not provide proper transparency and clarity