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Help desk

The Help Desk is a cloud-based TCS iON-powered technology that helps you generate tickets based on priority and sends them to the appropriate technicians.

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Help Desk

Help Desk service is a one-stop solution for all your customer support needs. Help desk Service provides a central way for end-users to be assisted on various issues. Help desk users can log in to the portal and raise their tickets for technical/non-technical issues, then service and solution will be prioritized accordingly and assigned automatically to appropriate technicians. TCS iON-powered Technology makes the overall issue resolution process convenient with extraordinary services.

Our help desk service also provides you with Configure & Assign Workflow, Auto Escalation of Tickets, Email/SMS notification, Configure & Generate Reporting, Multilingual support, Customer support, and Support for 500 users.

Get the best help desk management solutions at an affordable price.

Helpdesk Advantages


Enhanced Efficiency

Email management is uneven and does not provide proper transparency and clarity


Problem Resolution

Unresolved issues show the lack of a centralized and streamlined office system


Process Streamline

Silo working is compartmentalized and negatively affects the results


Customer Satisfaction

Quick feedback helps resolve the problem and retain customer

Helpdesk Features

Details Standard
Configure & Assign Workflow
Auto Escalation of Tickets
Email/SMS notification
Configure & Generate Reporting
Multilingual support
Customer support
Support for 500 users


Help Desk

  • We are moved with this help desk solution. Features like Auto Escalation of Tickets, Auto Reporting, and Configuring are extremely helpful to us. This is the product we needed the most.

    -Mr. Mahesh Shetty
  • Help desk solution completely changed my earlier call and email ticketing system. Thanks to AcmatTel to come up with this solution.

    -Mr. Aadhishankara Prasad

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