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Frequently Asked Questions

We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply go through the list below.

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End user FAQ'S

This means managing and supporting all of your business IT needs. That can be anything from workstation support, installing printers, and creating user profiles all the way up to a fully redundant server solution with a backup and recovery plan.
Yes, we manage and support on-site, off-site, collocated, and hosted hardware and software. We collaborate with you to choose the best solution for you and your company, then maintain and support it so you and your users can focus on their work.
Yes! Not having backups is the same of not having vehicle insurance for your Lamborghini and then smashing it! When everything is operating smoothly, you don't give it a second thought, but when something goes wrong, there is no turning back. Backups are taken on-site and then mirrored off-site for an additional layer of security for all of Core IT's clients. For instance, on-site backups are used to restore a deleted file, whereas off-site backups are used to restore an entire server after a failure (disaster recovery plan).
Yes, we have a number of clients who have various locations. Avanti is one example, and you may discover testimonials about them as well.
We have Phone calls, Emails, WhatsApp supports, once you highlight your issue, our support engineers work on it and deal with your issue. If you need urgent support then we recommend users call in on our direct number to get instant support.
SLA – Standard Normal Business Hours (9;30am – 6;30pm Monday to Saturday excluding public holidays)
We monitor all servers and hardware, such as switches, around the clock and are alert, which means we'll know if there's a problem and can fix it before any issue occurs.
We evaluate the result after every three weeks, we test our work and then present it to you, we apply your feedback so you know you get what you are paying for.
Hiring your own software engineers can be a wise decision; yet, the recruitment process takes time, and the costs of maintaining an in-house programming team are significant. You'll almost certainly need to hire your own software engineers at some point, but hiring us can save you a lot of money and time (which is basically the same in a business project)
Yes, Of course! We are always happy to improve, upgrade and further develop our work.

Voip system FAQ'S

VoIP, or "Voice over Internet Protocol," is a telephone system that uses the Internet rather than traditional analog phone lines to make calls. That implies you can make and receive calls using data if you have WiFi or a decent quality 3/4G connection. It's a more modern means of making a phone call, and the quality is significantly superior to a standard analog phone line, though most people won't notice.
VoIP phone services can be used in three different ways. 1. Using a softphone - A softphone is a piece of software that runs on your computer or smartphone and makes and receives calls using your microphone and speaker (or a headset if you have one). 2. Use a VoIP-enabled phone - There are many options available, and we sell all of the major brands on our AcmaTel Store. The Grandstream GXP1610/1615/1625 is the phone we recommend for beginners because it includes basic features such as holding, transferring, and conferencing. 3. Call forwarding to mobiles - You can forward calls to a mobile phone using our call routing feature. This isn't the most efficient way to use our service, but it is probably the most straightforward. When someone contacts your phone number, you may simply tell our system to forward the call to a specified number!
A conference call is a great way to put your voice telephony system to work, and it's much easier with an IP phone. If you want to add another person to your call, the process is fairly straightforward and can be completed in a short amount of time. 1. While you’re on an existing call press the hold button to put the current caller on hold and establish a second call. 2. Call the person you would like to conference in and once they’ve picked up the call, you can combine both the calls, by pressing the “Conf” button.
If you contact a standard analog landline phone, the quality of your call will be slightly better than a traditional analog phone call, with only one side of the connection having our business-grade HD VoIP quality.  You'll get a significantly higher quality call in HD VoIP if you call another VoIP phone. In either instance, the call quality will be higher than what you are accustomed to. 
Because VoIP relies on your Internet data connection, it's critical that you have enough bandwidth. You can conserve bandwidth by choosing more efficient codecs (Audio Compressors) in your softphone's hardware settings, however, the most popular default standard is g.711. This results in sound quality of 64 Kbps, which we believe you'll prefer! Alternative codecs such as g.722 can lower bandwidth consumption by up to 25% compared to the industry standard g.711, but call quality is reduced to 48 Kbps. Nonetheless, most people will find it adequate.
You'll need to link your phone book to your handset(s) by accessing the GUI (IP address) of each handset after you've set up your phone book in Dashboard -> Configuration-> Phone Books.
In today's world, any VoIP device or Cloud Hosted voice solution should be able to transfer calls. Our service and softphone applications are no exception; we designed all of them to make the transfer process as simple and painless as possible.
Yes, you can! All you have to do is provide an e-mail address, and our technical staff will contact you for more information and a demonstration.
Do Not Disturb (or DND) is a fantastic function that effectively rejects disturbing incoming calls while keeping your call path intact. Once you're in here, look for the call settings tab (on Android) or the Inbound call settings (on iOS), where you'll find the Do Not Disturb option. Once you've enabled this, a second option for 'Allow Internal Calls' will show below; this means that even if you're in Do Not Disturb mode, your colleagues will be able to call you internally.
It allows you to update your SIP Users in bulk through your Dashboard. Note: Nickname, SIP Username, Password, Extension, Mobile Number, and Desktop Email Address are all editable fields. Using the methods below, you can retrieve your existing SIP User data, make the necessary modifications, and then import the new data.

Call center solution FAQ'S

A call center is a centralized department or office where employees answer phones. There are call centers all throughout the world. Some call centers employ only a few employees, while others employ hundreds of call center personnel. Agents are the folks who work at call centers and talk on their phones. They are taught how to handle various business duties such as making phone calls and engaging with persons they speak with on the phone.
Call centers provide a telephone communication channel. Some call centers are considered "in-house" because they are housed within a company. Many call centers, on the other hand, handle phone calls on behalf of a variety of businesses as third-party corporations. Call centers may specialize in outgoing or inbound calls, or they may handle both.
When a customer, client, or other individual contacts a company, it is referred to as an inbound call. For example, if you call a customer care department for assistance, dial a phone number to place an order after seeing an offer on TV, or call a business to schedule an appointment, these are all examples of inbound calls. Because the phone rings in the call center to start the interaction, these are referred to as inbound calls. An inbound call occurs when a business receives a call from a customer.
When a company or organization initiates a call with a consumer or client, it is known as an outbound call. A cable company, for example, might call a customer who is behind on their monthly account to request payment. Outbound calling might also include telemarketing. These are examples of outbound calls because the call center is initiating contact with the customer.
Outbound and incoming call center services differ primarily in who initiates the call. Consumer calls are handled by an inbound call center. Agents are the ones who dial the customers in an outbound call center. Traditional telephone answering services, appointment scheduling, customer service, order taking, technical assistance, and hotline services are all examples of inbound call center services. Telemarketing, surveys, and reminders are examples of outbound call center services. There are numerous hybrid call centers that provide both inbound and outbound call center services. Many call center businesses, on the other hand, opt to specialize as an outbound or inbound call center.
Call centers are crucial because they serve as a conduit between individuals and businesses. Not only do call centers assist customers who call businesses by offering positive customer experiences, but they also assist businesses in achieving their objectives.
Outsourcing call center services has a lot of advantages for businesses. Saving money is one of the most prevalent reasons for outsourcing to a call center. Building an in-house call center and equipping it with all of the necessary technology, software, and personnel is quite costly. Companies can keep their expenditures low and under control while still achieving their objectives by outsourcing to a call center partner. Another advantage of outsourcing call center services is that it saves time. Rather than spending time planning, building, operating, and managing an in-house call center, a company may just convey its goals to a third-party call center, and the call center will handle the rest. Outsourcing call centre services allows businesses to be more accessible to callers, deliver better customer service, and keep their own personnel focused, engaged, and productive.
Call centers are used by almost every form of business. Call centers are used by enterprises of all sizes, from the world's largest corporations and Fortune 500 companies to tiny businesses and solopreneurs. Call center services are used by businesses of all sizes and industries to achieve their objectives. Call centers are used by almost every business to help their clients and staff. Some instances are as follows: Large corporations, such as banks, airlines, and well-known merchants, frequently operate their own call centers. Call centers are used by businesses of all sizes to handle their phone calls. When there isn't enough money in the budget to hire more employees, small firms can benefit from call center services. Such call centers are frequently used by medical facilities such as hospitals and doctor's offices to assist people. Call centers help universities and colleges take calls, answer simple queries, and direct customers to the appropriate departments. Call center services can assist almost every organization you can think of.
Call centers are crucial because they serve as a conduit between individuals and businesses. Not only do call centers assist customers who call businesses by offering positive customer experiences, but they also assist businesses in achieving their objectives.
Outsourcing call center services has a lot of advantages for businesses. Saving money is one of the most prevalent reasons for outsourcing to a call center. Building an in-house call center and equipping it with all of the necessary technology, software, and personnel is quite costly. Companies can keep their expenditures low and under control while still achieving their objectives by outsourcing to a call center partner.

IT & Business communication FAQ'S

We can absolutely help you to deliver an exceptional wired and wireless Internet service for your internet-dependent business. Our (ILL) Internet Leased Line Service provides highly reliable, sustainable. and stabilized Internet connectivity for your business locations, across geographies, data hubs, regional data centers. etc.
Call recording and time tracking, in addition to quality control, enable seamless documentation of discussions that can be used for reporting and tracking billable hours. You can even record calls with a secure watermark, which ensures that the digital recording is accurate. Your CRM software can also be linked to digital voice call recordings to verify that client records are accurate and thorough.
Yes. We can incorporate all of the features you require. On a typical telephone infrastructure, we can set up direct lines utilizing ISDN-PRI or SIP. PRI - Primary Rate Interface service provides 30 voice channels on a single wired connection with the capability of increasing the number of channels as per future requirements. These can be configured as outgoing or an incoming, or two-way communication channels. SIP Trunk (Session Initiation Protocol) is an advanced Voice Connectivity Solution, with our SLA-backed best-in-class IP solution. SIP Trunk replaces traditional multiple (PSTN) Public Switched Telephone Network lines with a single physical connection that can support up to 1500 simultaneous calls. Balancing up and down call capacity on our SIP Trunk Line is very easy, quick, and trouble-free. SIP channels can be upgraded on multiples of 10 channels.
We provide a complete end-to-end hardware system for businesses. Some of the hardware systems are:- {GSM Gateway (8-16-22-32) Port} {Server System (1 TB to 100TB)} {E-PBX and IP-PBX} {File Server System} {Additional RAM for hardware devices} {USB Calling-Headsets} {UPS Power Backup} {UTM-Firewall for Security} {VPN Licenses & UTM Solutions} {FTTx Products for ISP's}
It's as simple as choosing a phone with the functionality you require, then connecting to your new Cloud-based network. We can assist you at each stage of the process, from communication design and installation through training and support.
The telephone network used within an organization for internal and external communications is known as a private branch exchange (PBX). A Cloud PBX phone system is the same type of network, but instead of using traditional telephone lines and cables, it is hosted online ('on the Cloud').
Fiber to the x (FTTX) is a general term for any Internet network architecture that uses optical fiber to supply all or part of the last mile loop. FTTX is a catch-all term for a variety of fiber deployment options, which are classified as FTTH/FTTB/FTTF (Fiber laid all the way to the home/building/floor) and connected with copper wires. Because fiber optic cables can carry significantly more data than copper cables, traditional copper-based networks are being phased out in favor of fiber, paving the way for subscribers to have Gig interfaces.

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