Vicidial/ Goautodial Solution

Overview of Vicidial

VICIDIAL is a complete inbound and outbound call center based open-source application. It is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client’s computer level to extend the functionality of your phone and system. GoAutoDial is a web-based call center software that is based on the VICIDIAL platform. It provides a user-friendly interface for managing inbound and outbound calls, as well as advanced features such as predictive dialing, call recording, and real-time reporting. The VICIDIAL GoAutoDial solution is a powerful and cost-effective call center solution that provides advanced features and functionality for businesses of all sizes.

VICIDIAL software is designed to work with an Asterisk system that has Zap(T1/E1/PSTN), IAX or SIP trunks, and SIP/IAX/Zap phones. It can dial predictively, at a ratio, or one call at a time. It also can function as an ACD for inbound calls, as well as blending inbound and outbound calling, or for Closer calls coming from VICIDIAL fronters and even allows for remote agents that may only have a phone. astGUIClient a GUI Client application was created to allow for the more advanced features of Asterisk to be used by anyone using even a single-line SIP phone.

We provide consulting services for the configuration of the Call Centre Voice Processing System for Inbound/Outbound Calls using Asterisk PBX and VICIDIAL Predictive Dialer System. VICIDIAL is one of the most widely used open-source contact center solutions. It has almost all the features any simple to the advanced organization may need to run a call center or customer care center successfully. Acmatel has come up with some advanced VICIDIAL modules, which can be integrated with your current VICIDIAL solution. These modules will help you to add additional functionality, which can help in improving agent productivity and revenues. You may integrate one or more modules in your VICIDIAL, Call Centre Solution.

Modules Available:

• Survey
• Sticky Agent
• Custom Billing
• E-Mail
• SMS
• Graphical Reports
• Advanced Security

We are Available 24 x 7 for

APT Configuration – An APT configuration of the dialer is necessary to ensure better performance. We do the best configuration from the day one.

Cognitive Voicemail – All the voicemail in your absence goes to your email. So every unattended call can be responded to later.

Setting Up a Campaign – We offer complete support for setting up campaigns that would help you measure the efficacy of your marketing.

Recording Archive Configuration – We understand the importance of call recording to improve the quality of your service and understand the customers better.

An Intuitive IVR – An IVR helps customers to save time while seeking support. We assure the IVR to be more intuitive.

Carrier and DID Setup – This allows us to bear the hassles of setting up your dialer, GOautodial, while you concentrate on the other business requirements.

Page Customization Options – We give various customization options for the dialer. Such as you can put the logo of your brand on the GOautodial display. The options are too many.

Server Security – In a world centered on internet-based solutions, it is essential to protect the confidential data that your call center has stored on the server.

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