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acmatel

Voice Logger System - Record interactions

Our Voice Logging System is designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response), and ACD (Automatic Call Distributor) solutions.

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Overview

Voice Logging is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads, or customers on the other. Our Voice Logging System is designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response), and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to-end solution, or just a standalone voice recording solution that integrated with their current setup. So, whether you wish to start with a simple setup or extend your current capabilities, our solution will enable you to do so with the shortest TTI (time-to-implementation), without upgrading or replacing your hardware and software, or incurring additional infrastructure and IT costs.

Features:

  • Online reporting and viewing
  • Secure
  • Store in multiple formats
  • Record limitlessly
  • Search effortlessly
  • Back-up data

Analog Logging System

AcmaTel Voice Logging System for Analog Lines is a multi-line passive voice recording device that can be used to record telephone conversations occurring on analog trunks and extensions. The Analog Line voice logger is capable of logging call details including the Caller Id, Ring Duration, Call Duration, Call Start Time & End Time, Call Type (Incoming/Outgoing), Call Status (Failed/Missed/Connected), Recording Format and the actual recorded audio of the telephone conversation. The logger is capable of monitoring and recording trunk-side and extension-side analog lines.

Devices come in 1/2/4/8/12/16 port configurations.

The software will present a unified browser interface for accessing all connected devices. Unique features present in the product include recording of Analog line, client popup software that enables call information to pop up on any agent PC, integration capability with any CRM software, integration of call records with PBX, and a browser-based user interface that enables remote access from any PC on the network.

Features:

  • Extension Number Recording.
  • Advanced Search with Extensive Options
  • Real-time Call Monitoring
  • Scalable to Log Higher Densities
  • Recording of all channels per on Analog Line.
  • Accessible Logger over a LAN.
  • Call Detail Report for all channels
  • Caller and Calling Number identification
  • Start time, Stop time, and duration of every call
  • Searching of records by date, time, duration, phone number, etc
  • Storage of calls in wav, gsm format
  • Storage as per hard disk capacity of computer

PRI Voice Logging System

AcmaTel Voice Logging System for ISDN PRI is an application that can install in any Linux system, a multi-line voice recording solution that can be used to record ISDN PRI Digital Trunk lines. All 30 telephone channels of the PRI can be recorded in stereo or mono audio formats. Acmatel Voice Logging System logs complete call details including Caller ID, Called ID, call duration, time of call, time to pick-up, and the both-sides audio of the telephone conversation. Quick connection to the ISDN PRI line and EPABX.

The software will present a unified browser interface for accessing all connected devices. Unique features present in the product include stereo recording of ISDN PRI line, client popup software that enables call information to pop up on any agent PC, integration capability with any CRM software, integration of call records with PBX, and a browser-based user interface that enables remote access from any PC on the network.

Features:

  • Extension Number Recording.
  • Advanced Search with Extensive Options
  • Real-time Call Monitoring
  • Scalable to Log Higher Densities
  • Recording of all 30 channels per ISDN PRI on E1 Trunks.
  • Accessible Logger over a LAN.
  • Call Detail Report for all channels
  • Caller and Calling Number identification
  • Start time, Stop time, and duration of every call
  • Searching of records by date, time, duration, phone number, etc
  • Storage of calls in wav, gsm format
  • storage as per hard disk capacity of computer

Do you wish to discuss your project with our Telephony experts?

If you have got any telephony solutions requirements that you wish to discuss, then please feel free to fill our Inquiry Form. One of our business experts would connect with you within the next 12 working hours.

voice logger solution

What sets us apart , By the numbers

  • website-icon

    3500+

    Web App
    Designed & Developed

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    9850+

    Running
    Active Installations

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    20+

    Million
    Dev / Support Hours

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    16+

    Years
    Experience & Excellence

  • customer-icon

    600+

    Clients
    Delivered Value & Happiness

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