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Hosted IVR
AcmaTel is a leading provider of Hosted IVR solutions, which are designed to help businesses streamline their customer service operations, improve efficiency, and enhance customer satisfaction.
IVR (Interactive Voice Response) is a technology that enables customers to interact with a company’s computerized system via voice or keypad inputs, allowing them to access information or complete certain tasks.
AcmaTel’s Hosted IVR solution is a cloud-based service that is accessible from anywhere, making it ideal for businesses of all sizes and industries. The solution is designed to be flexible and customizable, allowing businesses to tailor it to their specific needs and requirements. The platform supports multiple languages, making it ideal for businesses that operate in multiple countries or regions.
One of the key benefits of AcmaTel’s Hosted IVR solution is that it helps businesses to reduce their call centre costs while improving their customer service. The system can handle a large volume of calls simultaneously, reducing the need for human operators and freeing up staff to focus on more complex issues. The system can also provide customers with 24/7 support, which is especially useful for businesses that operate globally or in different time zones.
AcmaTel’s Hosted IVR Solutions are designed to be user-friendly and customizable, which means that businesses can easily configure and manage their IVR system without the need for technical expertise. The solutions are also highly reliable and secure, which means that businesses can trust that their customer data is safe.
AcmaTel’s IVR solutions are backed by a team of experienced professionals who are available to provide support and assistance to customers when needed. The company also offers a range of integration options, which means that businesses can easily integrate their IVR system with other software and applications.
Advantages
Save costs
No extra investments in IT Management, Use of centralized hosting, and transfer of calls over the internet
Real-time updates
Real-time monitoring and analyzing the call traffic using our comprehensive HIVR solution
Features
| Details | Standard | Advanced |
| Number of channels | 10 | 20 |
| Welcome Message | ||
| IVR Level 1 | upto 4 options | upto 10 options |
| IVR Level 2 (upto 10 options) | ||
| Transfer to a group of numbers (upto 3 users / option) | ||
| Call history reports | ||
| Voice recording | 15 days | 30 days |
| Portal to change termination numbers | ||
| Option to upload audio prompts | ||
| Out of Office hours | ||
| Professionally recorded audio prompts | ||
| Voicemail | ||
| Basic API Integration |
Brochure
Hosted IVR
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My decision to go with Acmatel's HOBD as our outbound dialing platform, What Acmatel solved for us was not only an easy and workforce-less broadcasting solution but also helped us in bringing a boost in the business.
-Mr. Bhavesh Neel
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Acmatel's HOBD helped us in improving our agent's efficiency to work in a team. Its integrated CRM automates call routing and other tasks which ensure maximum call reach making our business profitable.
-Mr. Vijay Dixit
Cost-effective
Since hardware is deployed in our data centers the cost of infrastructure comes down