Contact center solution - An outbound/inbound telephone automated system

Overview

A Contact Center Solution is a software platform that allows businesses to manage their inbound and outbound communications with customers through various channels such as phone, email, chat, social media, and more. It typically includes features such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Workforce Management, reporting and analytics, and integration with CRM systems.

AcmaTel contact center solutions is an automated telephone system that is outbound/inbound. It can dial calls from a list of uploaded telephone numbers in the same order. It will also screen unnecessary calls like busy signals, answering machines, no answers, and numbers that get disconnected.

AcmaTel contact center solutions is software-based and helps companies to reduce expenses on telephony boards and other associated hardware, which have high maintenance costs. It is very easy to use, and therefore it is used more in the following areas like payment collection, telemarketing, surveys, service follow-ups, and confirming appointments.

The goal of AcmaTel contact center solution is to help companies provide fast, efficient, and personalized service to their customers. It helps manage the entire customer service process and optimizes key metrics like wait times, first call resolution, and customer satisfaction.

Outbound Call Center Suite

The Outbound Call Center Suite is a tool that isn’t rigid and allows easy management for contact centers. You get maximum customer contacts in a minimal amount of time because of the algorithms while targeting precise campaign service and sales objectives. Outbound call center suite is effectively used for outbound calling processes like collection, telemarketing, survey, etc. to make agents accelerate productivity.

Features of outbound call center suite:

• Modular Architecture for Agent Dialing & Admin Management
• Call Recording along with Advanced and analytical logging
• Automated outbound call landline Mode with Auto / Predictive / Manual / Preview Dialing
• Multiple Campaign Management
• Handling of more than one dialer servers individually or in a cluster
• Agent / User Management
• Callback scheduling
• Call Transfer / Forward with 3-Way Call Conferencing
• DNS leads Management
• Uploading leads with .csv & with custom options with duplication verification
• Realtime and Historical Call Monitoring and Statistics

Outbound Call Center Suite can be used in the following Business Areas:

• Customer Survey Software
• Telecommuting Software
• Telemarketing From Home
• Direct Marketing Software
• Telephony Phone Software
• Phone Customer Survey
• Customer Satisfaction Survey
• Contact Center Software

Inbound Call Center Suite

The Inbound Call Center Suite – There is Automatic Control on the distribution of your inbound calls to agents who are available and the processing time is reduced for superior customer satisfaction and faster response time. Personalized routing scripts that can be changed at any time are provided.

First call resolution (FCR), average handle time (AHT), and time in the queue are measurable ways in which you can judge your agent’s productivity.

• Inbound call center suite features:
• Inbound Call Pop-UP
• Agent ideal based call routing
• Call Recording along with Advanced and analytical logging
• Interactive Voice Response
• Agent / User Management
• Multiple Campaign Management
• Call Conferencing
• Real-time and Historical Call Monitoring and Statistics
• Callback scheduling
• Automatic Call Distribution
• Call Transfer / Forward with 3-Way Call Conferencing
• Skill-based Routing

Inbound Call Center Suit can be used in the following areas of Business:

• Help Desk for Companies
• Direct Response Marketing
• Virtual Call Centers
• BPO Contact Centers

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