Industries Served
We work across all industry sectors, with specializations in
Contact Center Solutions is a highly automated system that helps to manage the communication between customers and agents. Call centers require to handle a large volume of calls, hence streamlined communication is necessary to deliver improved customer services. Inbound call center software is extremely efficient in solving customer issues faster, measuring and improving support operations, and delivering exceptional customer services, call center software offers varied features and functionality with secured business operations for a flawless conversation with the customers.
Our Contact Center Solution allows businesses to record live calls, and monitor them on daily basis to make better business decisions. Assists in training associates, resolution of customer disputes, and taking data-driven business decisions to offer a great customer experience.
Product DeckWe focus on providing industry-best call center solutions with state-of-the-art features to promote business communication.
A Predictive Dialer is an outbound automated dialer that has the functionality to predict when to place the next call. It uses a machine-learning algorithm that analyses based on the number of agents and the stipulated average talk time it adjusts its calling pattern. When an agent’s availability is on the higher side, and also the call is short, the predictive dialer dials the number more frequently to connect as many numbers as possible.
Make sure that your tele-caller spends their time in conversation and not on placing calls that might not even get answered. Connecting the customers with the right agent is essential to improve the overall call experience. Our predictive dialer helps increase the call connect rate using an outbound dialer and saves agents time and boosts productivity. It allows for reaching more and more customers with key functions, such as predicting the call drop ratio, analyzing agents’ wait time, and automatic call routing to available tele-callers in the queue.
A Preview Dialer is an efficient tool that assists businesses in maintaining an-excellent customer relationships. This simplifies the communication process for overall operations, whether you are sending reminders, calling prospective customers, or scheduling appointments.
It allows each contact record to be automatically delivered to agents based on the outbound campaign conducting list. This allows agents to review contact details, customer information, and previous call records, prior to placing a call. This ensures they are fully prepared before connecting with the prospective customer. They can also skip to the next contact if needed.
Our call center preview dialer is designed with a focal point of the customer-centric approach, we offer quality durable call center software with a distinct feature of a preview dialer. This is an automatic dialer that enables agents to complete details about the customers. Information before calling them assists the agent in serving better services to potential customers.
Progressive dialing minimizes the wastage of time between calls by automatically dialing a number from a pre-uploaded call list as soon as an agent becomes available. Not like predictive dialers, which dial multiple calls at once even before an agent is available, progressive dialers make calls one after the other, and only when there is an agent ready for a customer to answer.
Acmatel’s Contact Center Solution offers a discrete functionality with a progressive dialer. It helps in boosting the agent’s overall productivity and conversion rates. Our progressive dialer focuses on reducing call abandonment rate and downtime. As soon as an agent is available, a progressive dialer makes a call to the agent and then dials the customer.
Acmatel’s CCS has come up with a solution for businesses working in fewer space offices. Unlike other software, we have inbuilt web phones which are based on WebRTC technology by Google.
In this corporate world utilization of workspace is an important part of the business which has to be done in a way that should be suitable to everyone. Especially in Contact centers, small cubicles are crafted for executives where desktop, external phone, headphones, and other electronic stuff is kept, it looks so clumsy as hardly they have space to fit into it.
Here people do not require any IP-based phone or hard phone like Landline, Mobile, electronic gadgets, or any third-party softphone as it has inbuilt software.
Acmatel offers an auto dialer which is a special type of outbound dialer that helps to dial out a set of contacts automatically. Our auto-dialer plays a crucial part in an outbound calling campaign in a contact center. Dialer fetches the leads from the database or CRM and dials the number of leads as per the dialing ratio.
Our Auto dialer increases the efficiency of the dialing rate by dropping the calls which are not connected or connected to a BOT or any voice mail system. Although, if a call gets connected with the customer it plays a pre-recorded message which is often called Voice Broadcasting or it connects with the chosen respective department and will be routed to the available agent who was supposed to answer those calls.
AcmaTel’s call center software offers key the functionality of a call recording facility that allows you to record the calls while agents are conversing with potential customers. The recorded calls are securely stored on your main server or on your backup server, and they can be retrieved when needed.
This practice helps in monitoring agents’ performance and ensures optimal customer service. Call recording benefits your business in many ways. As you can monitor agents and each action for the customers, you can easily maintain high-quality standards for your business.
Call recording is one of the most important components of a call’s quality management program, which should be handled cautiously. AcmaTel’s call center software is designed with call recording features so that you can monitor communication, and improve customer services and training purposes.
AcmaTel is one of the leading Contact Center Software providers and has come up with plenty of features. and one of the top features of this contact center software is Multi-level Interactive Voice Response (IVR).
We have introduced a Multi-level IVR feature in its contact center software to make you liberal of l caused by one IVR level. One IVR level with 10 IVR prompts makes the customers go crazy because they have to keep on waiting through several IVR prompts until they get the best one for them. software suitable for all sorts of call centers. It came up with plenty of features. one of the top features of this contact center software is Multi-level Interactive Voice Response (IVR).
Working remotely is no more a challenge. Connect with potential customers as efficiently than ever, As Acmatel’s Remote Agent feature allows your agents to work from anywhere and run the business operations smoothly, and seamlessly.
It’s easier to dial or receive calls and supervise calls remotely and Improves agents’ efficiency by increasing the number of calls handled per hour. And get real-time analytics on your dashboard and make informed instant decisions to upscale your business.
Acmatel’s call center software offers key functionality features of browser-based services that don’t need any physical installations. Our call center software is easy to use and simple to operate.
Whether you are operating inbound or outbound call centers, browser-based services benefit your business in many ways. As you can monitor agents and each action for the customers, you can easily maintain high-quality standards for your business.
Acmatel’s Call Center Software is the expert solution to empower customer services and enhance agent productivity. CCS software allows for handling a large volume of calls, making it a simple and hassle-free process, be it outbound or inbound calls.
The call forwarding to mobile feature helps you reduce the chances of unattended calls and abandon call ratio by simply forwarding your client’s call to the right person who can attend to them thus improving customer satisfaction.
Customer satisfaction is very important for all businesses. When customers connect to call centers, they have high expectations of obtaining appropriate solutions for their concerns. Acmatel’s call center software offers a Call Bridging facility that helps businesses to connect with their clients which can easily improve customer satisfaction.
Acmatel’s Work From Home (WFH) features are a flawless solution for remote access to employees and enable uninterrupted, Highly secured, and smooth business operations which makes you speak with the customers and deliver the best assistance to them through the highly safe and secured system.
The recorded data is securely stored on your main server or on your backup server, and it can be retrieved when needed. This practice helps in monitoring agents’ performance and ensures optimal customer service.
Acmatel’s Real-Time Analytics feature helps in resolving customer issues faster and offers them hassle-free services. It evaluates and fills the loopholes of call support operations and helps in delivering the best customer experience and increasing the productivity of your business.
It also helps in finding out the areas of improvement to guide your team and enhance customer satisfaction. Businesses can take “On-the-spot decisions” by leveraging dozens of reports created by our Contact Center Software, as it provides powerful historical and real-time reporting features to assist you in growing your business.
Allow your customers to go through a few basic functions over the phone and reduce call wait time.
Acmatel’s call center software has a unique feature to broadcast your personalized outbound audio voice message and for inbound customer support over the phone. IVR Broadcasting feature that quickly resolves your customer’s queries instantly. You can route the call to the most skilled and available agent with our intelligent routing capabilities. Hence reducing the customer’s wait time. Moreover, our IVR automatic call distribution system opens the smooth routing so that you can assign a call to the best available agent suited for the need of the customer.
IVR Broadcasting is a customizable automated voice messages broadcasting system that sends voice prompts (surveys, reminders, and announcements) to a large customer base.
Acmatel’s Call Center Software has state-of-the-art technology that helps you to deliver a robust, professional, and supreme quality customer experience.
The (Quality Analysis) QA is an add-on module for our call center software that ranks the agents based on predefined criteria, proficiency, quality of query resolution, voice tone, language, and many other parameters.
Benefits
Our Call Center Software presents unique features that make the complete operational process the most efficient.
Businesses can take on-the-spot decisions by leveraging dozens of reports created by our contact center software, as it provides powerful historical and customizable reporting features to assist you in growing your business.
Our analytics and customizable reports help you gain insights into the overall performance of business operations.
Want to manage a high volume of calls? AcmaTel developed its outbound contact center software specifically for organizations that have to manage a high number of outgoing calls.
The software enables your sales staff to maximize their productivity while reaching out to new clients. Whether you’re looking for an outbound contact center software solution for customer service, crowdfunding, marketing, or questionnaires, AcmaTel CCS is the ideal solution. It is intended to assist your organization in developing proactive relationships with potential consumers.
AcmaTel CCS enables your outbound contact centers to be more productive with bespoke integrations and industry-leading telephonic solutions. With our services, you can simply provide proactive customer assistance and accelerate business growth. Its unique capability helps you to boost speed by methodically handling calls.
Dialing from a distance:- It’s more convenient to receive or make calls, as well as oversee calls remotely.
Dialer Predictive:- Increase the efficiency of your agents by boosting the volume of calls answered per hour.
IVR:- Send personalized automated audio messages to a wide consumer base (questionnaires, reminders, and promotions).
Automatic Dialer:- Improve productivity and better manage your workforce with automatic dialing numbers.
Reports in Real-Time:- Utilize real-time statistics on your dashboard to help you make educated business decisions.
Multi-Channel Communication:- You may communicate with your consumers in a tailored manner by using the appropriate channel. Furthermore, regardless of how the consumer contacts your firm, you can provide a consistent answer. Multiple communication channels are included in the outgoing call center software.
It features an ACD with global waiting for multimedia connections and skill-based routing, as well as an interactive voice response system with self-serve capabilities.
Would you like to provide smooth customer support?
Go with Acmatel CCS, it provides industry-leading inbound call center software to help you market your customer care offerings. We provide straightforward and cost-effective solutions for managing a high number of incoming calls. Also, AcmaTel CCS is effective at reducing call abandonment. With our inbound call center products, your clients will never have to wait for an extended time.
With cutting-edge inbound call center software, you’ll be able to provide a strong, professional, and value to the customers that contribute to increased customer satisfaction. We provide a variety of solutions to help you improve your incoming call center’s performance, including automated call allocation, agent reporting tools, skills-based mapping, and automated CRM data popups.
Automatic Call Distribution – Calls are routed to the appropriate employee at the appropriate moment, which enhances customer service.
Priority Scheduling – Increase efficiency and provide prompt customer service by diverting calls to a free agent.
Interactive Voice Response – Allows consumers to execute basic activities over the phone, therefore decreasing the call wait period.
Analytics in Real-Time – Keep a record of critical statistics like the volume of calls, missed calls, and waiting time.
Monitoring in Real-Time – Gain real-time visibility into your team’s activity and improve efficiency
With AcmaTel’s incoming call center software, you can expertly resolve your clients’ issues. Allow your workers to quickly address a complicated issue over the phone, increasing client satisfaction.
Acmatel Omnichannel Contact Center Solution boosts productivity by streamlining corporate conversations.
Our Omnichannel Contact Center Solution enables customer service and companies to leverage superior social media abilities. Acmatel Contact Center Solution is created with social media in mind, allowing you to connect with, interact, monitor, and assist your consumers via Facebook, Whatsapp, Instagram, and Twitter.
Social media platforms have become critical to the success of every commercial marketing strategy in the modern day. Create an improved customer care experience for your businesses by utilizing AcmaTel’s social media Contact Center Solution.
Facebook:- According to research, Facebook is the most popular social media network, with 75 percent of online consumers. We are pleased to offer Messenger of Facebook as a component of our AcmaTel CCS Omnichannel Contact Center Solution.
It enables businesses to reach a broader audience and to meet the need for a better convenient channel of communication and interaction with clients. End users and live contact center operators may communicate and resolve issues using Facebook Messenger.
Twitter:- 80% of individuals who make a complaint on Twitter anticipate a reply within about an hour. Ooh!! We must give immediate assistance. Twitter is one of the largest social media platforms, and it has revolutionized and simplified the process of customers following and contacting companies. We assist in streamlining and centralizing the Twitter social networking support process using AcmaTel Omnichannel Contact Center Software.
Whatsapp:- WhatsApp is the world’s most successful mobile messaging application, with over 2 billion daily active users. It’s a very common method of communication between individuals, and this extends to consumers as well. Business Whatsapp benefited both small businesses and big organizations significantly.
Following Scheduling:- Schedule social media postings in advance to save time and money.
Keep an eye on the conversation:- Supervise and improve communication via social media
Analyze Analytics:- Analyze the data to determine how people reacted to your advertisements.
Geo-Targeting:- Share articles that strike a chord with clients in a particular geographic region.
Web App Designed &
Developed
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Clients Delivered Value & Happiness
Handle thousands of calls with a SIP server having a modular architecture that enables users to load only the necessary data.
Provide a link widget on your website to let customers connect with your organization via call.
An ultra-flexible cloud communication solution for digital connectivity, productivity, and business intelligence.
Conduct menu-driven interactions with your customers and direct them to the correct recipient or department.
An automated way to create support tickets for reference to the reported issue to quicken service assistance.
Protect email data on all platforms and servers using a cloud-based security solution that provides a systematic analysis and policy implementation.
A secure customer management system hosted on a virtual platform comprising various modules to improve all stages of sales and support the business.
School Bus Tracking System is a GPS-based real-time tracking system especially.
Develop a strategic blueprint with assessment, innovative methods, and better technologies to build a versatile, flexible, and reliable infrastructure.
Manage your leads efficiently by logging, tracking, and analyzing each update of the prospective client requirement.
An ideal corporate solution to collaborate with stakeholders, aristocrats, and professionals with special conferencing features.
A resource management solution to connect with, monitor, and have access to 2000+ in-house talent.
An ideal corporate solution to collaborate with stakeholders, aristocrats, and professionals with special conferencing features.
A digital voice message system to reach numerous remote individuals through campaigns, promotions, surveys.
Manage your leads efficiently by logging, tracking, and analyzing each update of the prospective client requirement.
A dedicated solution to operate and track collection procedures for the improved recovery rate.
Integrate Call Centre Solution and CRM System to have a smooth operation of both systems together.
Get an efficient and secure software system tailored uniquely to suit your business demands with a guarantee of support and service.
Conduct menu-driven interactions with your customers and direct them to the correct recipient or department.
An inexpensive call management solution with secure and sophisticated features to deliver personalized help to customers.
A resource management solution to connect with, monitor, and have access to 2000+ in-house talent.
Simplify order processing through an automated system that maintains databases, tracks payments, and logistic information.
Harness the power of a mobile-first journey with industry-specific solutions.
Monitor the productivity of employees by tracking their activities and enforce professional behavior.
Assure unbiased personnel invested and involved with the long-term development of your business via IT infrastructure, balancing the quality and cost.
Develop a strategic blueprint with assessment, innovative methods, and better technologies to build a versatile, flexible, and reliable infrastructure.
A 24X7 customized assistance service for IT systems and resources to ensure optimized business growth of your enterprise.
Assistance for planning, designing, executing, and establishing enterprise IT infrastructure along with remote maintenance contracts.
Get your enterprise technologies configured by experts who adapt individual demands and deliver the best devices.
Personalized assistance to upgrade your system architecture and develop a technology-driven strategic plan to streamline operations.
Optimize business networks and systems with proper guidance and assistance from dedicated IT professionals to target better productivity and growth.
A range of options to create a premium communication system for keeping your business connected and securing growth without complexities.
Develop the first line of defense against online threats by enforcing policies for usage of the web and identification of infected devices, risks, and data thefts.
An ultra-flexible cloud communication solution for digital connectivity, productivity, and business intelligence.
Protect email data on all platforms and servers using a cloud-based security solution that provides a systematic analysis and policy implementation.
An Endpoint is a device that is physically connected at the endpoint.
Customize CRM and its functionality to suit your business leads the best.
Complete software solution that includes intelligent billing mechanism, Routing, and Switching between IP telephony and TDM network.
Integrate communication mechanisms and collaborate different branches of the organization seamlessly.
Achieve a seamless phone system by setting up VoIP-based PBX.
An automated way to create support tickets for reference to the reported issue to quicken service assistance.
Broadcast a set of messages to the target audience and receive responses from interested people.
Administer voice traffic and network merge with a cost-effective solution providing a more efficient channel of communication.
Provide a link widget on your website to let customers connect with your organization via call.
An end-to-end tool for recording interactions between agents and customers.
Connect with your customers on a real-time basis to ensure their convenience and satisfaction.
Conduct menu-driven interactions with your customers and direct them to the correct recipient or department.
An open-source framework for real-time communication which can embed with web-based tools.
Enable your call center agents to work more effectively in their area of expertise, get productive results and great client pleasure.
Flourish your business by converting your sales and marketing leads into your loyal consumers and increase the overall sales by effective communication.
We transform the way small, medium, and large enterprises conduct their business with customers, vendors, suppliers, and employees in this digital age.