Trusted by companies like:
Choose A Solution that’s Right for Your Business
Enhance your business and your loan recovery by using the right communication and solution
Optimize Time
Connect your debitors at optimal times
Dialing Modes
Choose between multiple dialing modes
Custom Scripts
Customize agent scripts and screens
A Perfect Fit For Loan Recovery Agencies
Get the right tools you must need to increase collection efficiency, saving money, providing a better customer experience, and improving your overall debt recovery outcome.
-
Eliminates the need for manual dialing
The use of an auto-dialing system eliminates the need for manual dialing. The use of an automated dialer software system reduces several call restrictions such as misdialing, long wait times, and call drops, all of which have an impact on operational efficiency.
-
Reduced agent's idle time
Because agents must wait for a call to be connected, manual dialing results in a high level of agent idle time. An agent wastes time on each call listening to busy tones, answering machines, and dealing with disconnected calls.
-
Increased agent talk time
Because agents must wait for a call to be connected, manual dialing results in a high level of agent idle time. An agent wastes time on each call listening to busy tones, answering machines, and dealing with disconnected calls.
-
Better lead ratio
When an intelligent auto dialer system is used for a complex inside collection process involving high-value leads, the outbound dialing process becomes more agile.
-
Monitoring and reporting
Customizable reports and dashboards provide insight into call center operations and agent actions. Real-time dashboards enable call center managers to make better decisions and assist agents in taking immediate actions to improve by detecting problems in real-time.
Connect, Communicate & Collect - Loan Recovery Dialer Software
AcmaTel Debt CCS is a comprehensive debt collection software that automates the collection process. It aids in the efficient handling and management of collecting chores by providing smarter outreach, higher connect rates, and packetization.
Auto Dialer
An Auto Dialer predicts the next call and automatically dials the call as per the uploaded data sheet
Predictive Dialer
A perfect tool for Collection agencies who make a high volume of recovery calls on a daily basis
Automated Recordings
Auto record your agent's calls and download recordings anytime through the secured admin portal
Agent's Activity Monitoring
Boost your agencies collection with live agent monitoring, activity analysis, call whispering, and Barge-in tools
Click-to-Call
Tele-callers can directly dial calls to the clients through a single click on the click-to-call icon within the allocated data.
Follow-up & PTP Management
Allow agents to focus on quicker collections by easily obtaining the proper client follow-up and PTP data in real time.
Speak to us today?
Learn how a loan recovery agency made its recovery process simplified with the help of Collection Call Center Solution.
Take your telecallers’ efficiency to the next level, get started with Acmatel today!
Manual Dialer
This is a basic dialer where the agents dial the contact numbers from the list of customers manually
Progressive Dialer
Progressive Dialer is capable of connecting the next customer call once the ongoing call gets disposed
Easy to Dial
Easy to dial where agents have already gone through customer's information before dialing
'0' Call Abandonment
As the employee manually dials the calls so there is no chance of the customer's call abandonment
Understandings
As the dialing option lies with the agent so he can take his own time to understand the customer profile
CRM Integrations
Businesses can Improve their customer communications with seamless CRM panel integrations
Speak to us today?
Learn how a loan recovery agency made its recovery process simplified with the help of Collection Call Center Solution.
Take your telecallers’ efficiency to the next level, get started with Acmatel today!
Why To Choose Acmatel Collection Process Dialer
Increase the efficiency of loan recovery for your banking and non-banking portfolios
IVR Flexibility
Provide your customers with the rapid, and personalized replies they expect
Smart Routing
Route calls among your agents based on customer priority, time, or expertise
CRM Integration
Unify the customer journey across all channels and improve efficiency by 30%
Live Monitoring
Allow supervisors to manage the call queues and agent performance
Call Recording
Record calls for use in training, quality, compliance, and dispute resolution.
Multiple Dialer Options
Auto-dialer options like predictive, preview, and progressive dialers
Some Of Our Loan Recovery Client Testimonials!
Got Questions?
Find your answers right here.
What exactly is Dialer?
Dialer automates the process of making phone calls by including a contact list and a set of dialing rules. When you start the dialer, it will automatically dial the next number on the list and connect you to an available agent.
What is Collection Process Dialer Software?
Collection process dialer software is intended for use in debt collection operations. Collection Process Dialer Software is used by collection agencies and other organizations to automate the process of contacting debtors and collecting outstanding debts.
How many types of dialers are used in the collection process?
The type of dialer used in the collection process depends on the specific needs and goals of the collection agency. They are
- Preview Dialer
- Predictive Dialer
- Progressive Dialer
Where the collection process dialer software can be used?
The collection process dialer software can be used in –
- Private Banks
- Co-operative Banks
- Collection agencies
- Recovery agencies
- Public Sector Banks
- E-Wallet companies
- Healthcare and many more
How many calls can a dialer make per hour?
We provide Unlimited Calls
What is predictive dialing?
Predictive dialing is a feature of collection process dialer software that uses algorithms to predict when a collections agent will become available to take the next call, and automatically places calls to customers accordingly. This helps to minimize idle time and increase the efficiency of the collections team.
Can the Dialer Software of Acmatel save time and money?
Dialer software can streamline outbound calling operations, increase efficiency, and reduce costs associated with manual dialing, resulting in significant time and cost savings for businesses.
How can Acmatel Dialer Software help my business to grow?
Collection process dialer software can help businesses grow by increasing efficiency, reducing errors and manual labor, streamlining workflows, improving data management, and increasing the effectiveness of their debt collection efforts.
Why Choose Acmatel Collection process dialer Software?
We help businesses streamline their collection workflows by automating tasks such as sending payment reminders, scheduling callbacks, and updating debtor information as well as prioritizing calls based on the debtor’s payment history, credit score, and other relevant factors. It provides businesses with real-time data on collection performance, debtor behavior, and other relevant metrics. This helps businesses make informed decisions about their collection strategies, identify areas for improvement, and optimize their processes for maximum efficiency.
What are the benefits of using Collection Process Dialer Software?
The benefits of using collection process dialer software are –
- Reach more customers
- Improved customer satisfaction
- Enhanced accuracy
- Better compliance
- Enhanced reporting
- Increased Efficiency
- Improved productivity
- Enhanced Data Management
- Enhanced Customer Experience
How can I choose the right collection process dialer software for my business?
When choosing collection process dialer software, you should consider factors such as the size of your collections team, the volume of calls you need to make, your budget, and the specific features you require. It is also important to choose a software provider with a good reputation and a track record of success in the industry.
