We will be happy to address your queries over a call.
Smartflo
SmartFlo is an ultra-flexible cloud communication solution for a business world without boundaries. Smart, multi-functional, multi-modal, flexible, scalable, safe, and secure. and a reliable suite of cloud-based communication solutions. It is a highly developed Smartflo of digital connectivity, and productivity. and business intelligence.
Smartflo is a marketing automation platform that offers a range of features designed to help businesses streamline their marketing efforts and enhance their customer engagement. Smartflo‘s features include email marketing, SMS Marketing, social media marketing, lead generation, lead scoring, multi-channel marketing automation, advanced call routing, multi-level IVR, click-to-call, missed call solutions, analytics and reporting, and more.
Businesses are constantly renovating their operating and working models using advanced technology at the core. Businesses and customers are engaging in multiple activities via multiple devices on a day-to-day business cycle. Devices and processes through which interactions occur are no longer straight in multiple devices and channels. Connectivity with the business environment is assumed to be 24/7 x 365.
With Smartflo, businesses can access all their data and applications from a single location, which makes it easier to manage and maintain their IT infrastructure. This also means that employees can access the information they need from anywhere and on any device, which increases productivity and efficiency. Smartflo cloud services also offer a range of automation tools that can help businesses streamline their processes and reduce the time and effort required to complete tasks. For example, Smartflo can automate tasks such as data entry, report generation, and invoice processing, which frees up employees to focus on more strategic tasks.
Advantages
-
Enhanced Customer Experience
With faster, smoother. and streamlined call flows, you can provide a seamless, frictionless customer experience. and watch your productivity soar
-
Reduce Operational and Capital Costs
No bulky infrastructure and storage, just the cloud and your phone.
-
Get Business Intelligence
Get detailed reports to track employee/project progress and take advantage of insights for enhancing business outcomes.
-
On-demand scalability
Our solution allows on-demand adaptability which allows you to adapt quickly and efficiently to changing business conditions.
-
Enterprise-Grade Security & Reliability
Decide whom to grant access to with a completely customizable admin portal. Choose from IP restrictions, OTP verification, Multifactor authentication and implement all of them, anytime.
VARIANTS
| Plan Features | Smart flo Hosted Call Connect | Smart flo Hosted Multi-level IVR | Smart flo Hosted Contact Centre |
|---|---|---|---|
| Call patching | Included | Included | Included |
| UI | Basic reports available | Customised reports with email integration | Customised reports with email integration |
| Encrypted communication | 128 Bit Security | 128 Bit Security | 128 Bit Security |
| Multi-campaigns | Included | Included | Included |
| Automatic Call Distributor (’ACD’) | Included | Included | Included |
| CTI pop-ups | Included | Included | Included |
| Client number masking for agents | Included | Included | Included |
| Security level for hosted customer data | Data hosted in private cloud with ISO 27001 Certificate | Data hosted in private cloud with ISO 27001 Certificate | Data hosted in private cloud with ISO 27001 Certificate |
| Standard IVR | Included | Included | Included |
| Multi-level IVR | Not included | Included | Included |
| SMS integration | Not included | Included | Included |
| API integration | Not included | Included | Included |
| Dual authentication for agent(login credentials and OTP) | Not included | Included | Included |
| Allowing customized access to portal | Not included | Included | Included |
| Scheduled email report with customized fields | Not included | Included | Included |
| Web-RTC | Not included | Included | Included |
| Agent status toggle -busy/idle/break/out of oce | Not included | Included | Included |
| Calling list-filters/de-duplication/scrubbing | Not included | Included | Included |
| Call barging and whispering | Not included | Not included | Included |
| Sticky agent | Not included | Not included | Included |
| Text-to-speech (’TTS’) | Not included | Not included | Included |
SMART FLO SOLUTIONS SUITE
-
Hosted Contact Centre
Complete Call Center Operations Management
- Outbound and Inbound, progressive and preview dialing
- Built-in CRM integrations for a smooth and seamless experience
- Sentiment analysis and cloud-powered analytics
-
Outbound Marketing Solutions
Integrated Marketing platform for all Outbound Campaigns
- Voicemail summarization supported by text to speech personalized messages
- Personalized campaign flow which can be added back into IVR flows
- Out Bound Dailer prompts with DTMF inputs that can be combined with API integration to dip into any database
-
Hosted Call Connect
Complete virtual PBX environment
- Outbound and inbound calling with call patching
- User management with role based access
- API and webhook, detailed call logs. and call management dashboard
-
Multi-level IVR
Outbound and Inbound Call Management suite with customized routing functions
- Sticky agent coupled with barging/whispering/transfer
- Can use the same pilot number for both inbound and outbound calls
- API and webhooks integration with number hiding for safe and secure interactions
-
Missed Call Solutions
Never miss a call from your customers
- Bespoke IVRs for missed calls
- Automated callbacks and scheduled SMS
- Integrated email reports
-
Click2Call Services
Integrated process of single click based communication for direct end customers
- Website and panel integration which can feed into the IVR flow
- OTP based verification and calling solution for agent call connecting
- Number hiding for customer privacy at all ends
Got Questions?
Find your answers right here.
How Smart flo helps you work smarter and provide better customer service ?
One dashboard, countless possibilities:- Take call notes, monitor live calls, track team progress, access deep data insights, and much more with the comprehensive dashboard.
Intelligent Call Flows for Agents:- Select a ring strategy that meets your requirements. Send calls to the best-suited agents or ring all agents at the same time with parallel ringing for quick query resolution.
Intelligent Customer Call Routing:- Don’t be concerned about off-hours, time zones, or gazette holidays. To keep your clients informed, route calls to available agents, reception, or play a pre-recorded message.
Agent Monitoring:- With detailed analytics from the live dashboard, you can see when your agents are engaged, track calls to check team productivity, reduce call ring time, and do more.
Privacy and Security:- Utilize our restful API to provide features such as click-to-call. Alternatively, you can use number masking to conceal the contact information of one or both agents and clients.
No Crank Calls:- Reduce incoming call volume by limiting calls from bots, bothersome vendors, or spam callers. Using our simple portal, you can add numbers to the blacklist in real time.
Contact Management:- Integrate with CRMs to easily check lead status, create easily accessible contact profiles, select which caller ID to display, and improve customer retention.
Sticky Agent:- For quick query resolution, route customers to agents with whom they already have a rapport or to agents who are familiar with their transaction history.
Intelligent Assistant:- Encourage customers to self-serve for simple questions, or use an IVR to quickly route them to the appropriate department based on dial pad inputs. Simple tasks can be easily automated.
Can I have inbound and Outbound on the same pilot number?
Yes, the platform enables incoming and outgoing calls to be enabled on the same pilot number
Is there only a set IVR flow that can be used?
No, our IVR flow is completely customizable as per the customer’s requirement
What are the ways that my agents can use this service?
There will be multiple types of access modes like browser extensions, app login, or mobile numbers configured for the portal
Brochure
Smartflo
Connect with us
Focus solely on growing your business while we take care of your apps, platforms, in-house, and overall cloud infrastructure
-
When Growth Finds You, Find Us
AcmaTel - Business Crafted Solutions
Get in Touch -
Request a Call Back
We will be happy to address your queries over a call
-
Connect on WhatsApp
Anytime, Anywhere Communication
Frees your employees from their desks and lets them communicate over the Internet anywhere and anytime