What Is Voice Logger?
- Feb 3, 2014
- 1085 Views
A Voice Logger is a program or device that is used to record audio information from telephones, microphones, radios, and other sources for storage on a removable media or the hard drive of a computer. There are mainly two modes for recording: vox mode, which is the voice-activated, and non-vox mode, where recording is continuous. This system is generally used by emergency services, like the 911 system, and businesses, such as call centers. In some cases, the legality of using the voice logger may sometimes come into question. This includes a voice logger for a private individual or maybe a security organization.
Vendors are now realizing revenue from newly released modules, even though voice logging has become a raw material because of which, its price has significantly reduced. The migration of hardware-based offerings to software ones has occurred for most recording products. At the same time, the recording market also is consolidating.
Business transactions and interactions over a phone call have grown a lot over the past few years, still growing further. Phone transactions are slowly becoming a business requirement for the purpose of recording interactions.
You may have a requirement for maintaining call records depending on the nature of your business such as payment collection, policy compliance, order booking, quality assurance, government regulations, complaints, contention resolution, personnel training, process evaluation, and data mining that are done over the phone.
These conversations are important for the business and so you might often need to record such calls so that they can be referred to in the future.
Amit Singh - Founder & CEO
Amit has over two decades of expertise in product development, team building and scaling, and leading software architecture and operations. Amit had firsthand experience with IT pain and frustration while running his prior business and was determined to solve it with ACMA. In developing solutions, he is steadfastly dedicated to establishing a culture based on diversity, inclusion, and ethics. He promotes critical thinking from all walks of life and viewpoints.
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