IP-PBX In The Automobile Industry

The automobile industry today, like any other industry has taken up a complete customer life cycle that begins when someone makes an inquiry for a service or vehicle. The beginning can also be when to generate a sale, an agent makes the first outbound call and it continues from different stages. Massive communication which has to be tracked to measure KPIs (Key Performance Areas) and ROI (Return over Investment) is used for these business generations and retention activities. Mainly traditional telephony systems are used in automobile centers for calling customers, which can’t be tracked or traced. Also, there are many challenges and roadblocks such as:

• A clear trail of calls is not made.
• There isn’t a clear metric to see which executive is better and what are their strengths.
• Unclear data to track investment and returns
• Quality of service cannot be ensured

Issues like these can be resolved using IP-PBX. Besides that, more than one branch of an Automobile company can be connected by the IP-PBX solution and these branches can be in the same or different cities. A ton of benefits can be leveraged by automobile centers by incorporating an IP PBX solution in its daily ecosystem of communication.
Many new advanced features have been introduced by the IP PBX solution which are not available with the traditional solutions. The following is the list of features available with an IP PBX solution:

• Call transfer
• Call recording
• Call forwarding
• Call waiting
• Music on Hold
• Interactive Voice Response (IVR)
• Do Not Disturb
• Call routing (Incoming/outgoing)
• Speed Dial
• Voicemail
• Ring Group
• Call waiting
• Call Detail Report
• And many more

You will notice that all features will help to empower communication alongside staff empowerment so as to cater to customers and prospect calls in a better way.

You can also add strength to your staff with an advanced communication solution. Many human actions can be removed and thus your staff will work more productively. Not only this but the IP PBX solution can also enable call recording for all or selective calls. You can assure quality and plan training programs to improve the service quality of your staff.