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5 VoIP Product Types That Are Best For All Businesses


We’ve come a long way since the days of hard-wired, cabled phones. With the rise of hybrid work, VoIP (Voice over Internet Protocol) has emerged as the most popular business communication solution.

Regardless of how many extensions you have, where your employees are located, or what devices they use, essential VoIP communication products are now the lifeblood of businesses. They are in charge of all voice and video communication, and video conferencing and team collaboration are also available in the new and advanced versions. Combining those features with subscription-based pricing results in a significantly less expensive phone than a traditional PSTN phone.

What Are the Top Reasons for Businesses to Use VoIP?

One of the primary reasons businesses choose a VoIP plan is to help streamline workflow, reduce the number of tools required to complete tasks, increase productivity, and improve communication throughout the organization. According to a Gartner study, switching to VoIP can result in average savings of 50 to 75 percent.

The following are the primary benefits of using VoIP:

  •  Cost
  •  Inflexibility
  •  Availability
  • Voice Quality
  • Extra/ Less Precious Features

It is now easier than ever to transition to VoIP-based systems. With new VoIP product makers entering the market daily, you have a plethora of options from which to choose your preferred vendor.

We’ve compiled a list of 5 must-have VoIP products appropriate for any type of business, regardless of size, industry, or core functionality. Let us take a look.

Cloud Contact Center Software

Cloud contact center software is hosted over the Internet, which takes the least amount of time and money to set up. VoIP for businesses uses cloud contact center software to increase flexibility, reduce hardware setup costs and IT operations, and ensure consistent client service via various voice and digital channels.

Contact center software integrates workflow operating systems, CRM (customer relationship management) software, and other legacy systems. Thanks to its extensive integration capabilities, this also manages omnichannel relationships and allows your users to contact you via their preferred channel. Using CTI, you can improve the efficiency of your call routing process (Computer Telephony Integration). Agents can recollect client information and answer calls with ease thanks to features such as toolbar integration, screen pop-ups, and two-way information synchronization.


WebRTC (Web Real-Time Communications) is an open-source design that allows web browsers and devices to communicate in real time via voice, text, and video. WebRTC is a set of software designs that use operation programming interfaces (APIs) written in JavaScript, APIs, and HyperText Markup Language to embed communication technologies within web browsers. Its goal is to make audio, video, and data communication between browsers more user-friendly and simple to implement. This is compatible with all major web browsers.

WebRTC APIs perform several critical functions, such as accessing and recording video, audio, and text-based data from devices and initiating, covering, and terminating P2P (peer-to-peer) connections between devices via browsers and facilitating bidirectional data transfer across multiple data channels.

SIP Trunk Technology

SIP (Session Initiation Protocol) is a protocol that transmits audio and video data over a data network, allowing VoIP users to use participating lines and increase their communication flexibility. Businesses can use SIP trunk technology to alternative traditional analog telephones because all data is transferred over the Internet. SIP Trunk technology is extremely adaptable and works well with cloud technology and PBX (Private Branch Exchange) systems. They can also result in significant cost savings for the association because they only charge for minutes used and eliminate the need for hardware and physical phone lines.

Hosted IP PBX Technology

Hosted PBX technology is a cloud-based system that lowers the cost of the phone setup in an organization and provides numerous advantages over traditional telephones. Businesses connect to a cloud-based PBX network via their IP (Internet Protocol) network, and it is cloud-based.

With the Hosted PBX service provider, the onus is on the service provider for hardware, software, conservation, security, and updates. This can reduce businesses’ conservation and training needs and the initial investment required to purchase hardware and set up an enterprise telephone system.

It also provides access to a user-friendly operation panel through which small and medium-sized businesses can manage and cover their business phone and call system. Organizations can also benefit from features.

Administration of IP PBXs (Internet Protocol Private Branch Exchange)

This type of VoIP is comparable to Hosted IP PBX solutions. Using this integrated communication solution, managing the communication system is on the shoulders of a third party, but rather than locating hardware outside the company, the outfit is kept within the organization.

A managed PBX provider typically charges by the number of phone lines and installs the necessary equipment. The service provider will also be responsible for technology configuration, streamlining, and upgrading.

It is based on Hosted PBX technology and is the best solution for small businesses and startups that want to use VoIP’s features without spending a fortune on outfits and waiters. This Cloud-based service has aided in increasing productivity.


You outsource your phone system to your VoIP provider when using cloud-based VoIP products. This means you won’t have to buy hardware or invest in system maintenance because your provider will take care of everything for a set fee. You can also add and remove users with ease. The disadvantage is that you don’t have complete control over the hardware and must rely on your provider’s expertise to ensure system trustworthiness and security.

Do you want to learn more about VoIP and how to choose the best VoIP products? Please consult with our experts.


Amit Singh - Founder & CEO

Amit has over two decades of expertise in product development, team building and scaling, and leading software architecture and operations. Amit had firsthand experience with IT pain and frustration while running his prior business and was determined to solve it with ACMA. In developing solutions, he is steadfastly dedicated to establishing a culture based on diversity, inclusion, and ethics. He promotes critical thinking from all walks of life and viewpoints.

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