Multi-Tenant IP PBX: Latest Features & Benefits in 2023
The Multi-tenant IP PBX (Internet Protocol Private Branch Exchange) software is a complete communication and collaboration solution for small, medium, and large-scale businesses, offering integrated i
- Oct 1, 2022
- 1147 Views
- Services
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8 Reasons Why You Should Use Live Chat in Your Business
Customers nowadays expect businesses to provide efficient, real-time assistance. They do, however, value a personalized experience with a human touch, and they may require assistance when making a pur
Why is Cloud Call Center Superior to On-Premise Call Center?
The landscape of customer engagement is changing, and so are the dynamics of contact centers. Cloud call center solutions are more important than ever with rising consumer expectations and decreasing
- Jul 16, 2022
- 1685 Views
- Services
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Cloud Call Center Software : What Are the Different Type?
Cloud call center software saw significant adoption in 2020 due to its inherent flexibility. Sales, service, and collection departments have relocated to remote work environments, paving the way for e
- Jul 16, 2022
- 2466 Views
- Products
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Why an Omnichannel Contact Center ?
An omnichannel contact center consolidates interactions from various communication channels, such as voice calls, social media, email, real-time chats, WhatsApp, and so on, into a single location.
- Jun 13, 2022
- 467 Views
- Solutions
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Top 8 Call Management System Improvement Strategies
People regularly complain that dealing with a call center is an unpleasant experience. This is odd because with the introduction of the digital age, demands have shot through the roof, and your call c
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