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acmatel

Industry detail

Acmatel is one of the leading platform of VoIP solutions across the globe.

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Cloud Communication Reimagined

As businesses rethink operating models and working environments, they are leveraging technology at the core, bringing multiple devices, platforms and channels into play. Your turn to flow forward with a multi-modal, multi-functional, flexible, scalable, and secure solution that ensures digital connectivity and productivity at all times. Brace for a business world without boundaries.

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Advantages of Acmatel Business Services

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IP PBX – Business Phone System

The IP PBX Software allows you to interact with your branch locations...
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Audio Conference Software

A sort of communication tool called audio conference software enables...
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Activity Monitoring Software

User Activity Monitoring Software or Employee Monitoring Software...
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Interactive Voice Response (IVR)

It is a telephone system feature that enables consumers or staff...
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Video Collaboration Software

Remote teams can interact and work together through virtual meetings...
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ORDO – Order Management Software

The order management system is the management of business operations...
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CAMS – Debt Collection CRM

Collection Agency Management System (CAMS) is a debt collection...
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Customized Software Development Services

The process of designing, developing, deploying, and supporting...
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Smartflo

Smart Flo is an ultra-flexible cloud communication solution for a...
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Fee Collector Services

Online Fee Collector is designed to collect recurrent charges in a...
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Hosted IVR

AcmaTel is a leading provider of Hosted IVR solutions, which are...
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Webcasting Services

Webcasting services are awe-based one-way online broadcasts. Both...
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School Bus Tracking

School Bus Tracking System is a GPS-based real-time tracking system...
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Onsite IT Infrastructure Support Services

AcmaTel’s Onsite IT Infrastructure Support assists in filling the...
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Multifactor Authentication

Working remotely, using the public internet always opens up a variety...
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Fleet Management Tracking

Our Fleet Management Solution helps in tracking your vehicles through...
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Missed Call Systems

Overview Missed Call System is a technology that allows businesses...
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CRM Integration

Overview CRM Integration (Customer Relationship Management) system is...
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VTiger CRM Customization & Development Services

Overview There are distinct leads for every business, and there are...
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FreePBX Solution

Overview FreePBX is a line of Asterisk-based IP-PBX products designed...
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WebRTC Solutions

Overview Web RTC Solutions, an open-source framework, which allows...
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A2Billing Solution

Overview A2Billing Solution is a web-based, open-source billing and...
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Vicidial / GoAutoDial Solution

Overview of Vicidial VICIDIAL is a complete inbound and outbound call...
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Asterisk Solution

Overview Asterisk Solution is an open-source platform for building...

Our Clients

From driving renewed value to embracing new technologies, we help our clients accelerate digital transformation and promote growth

Benefits of Using Hosted OBD Service from Acmatel

From driving renewed value to embracing new technologies, we help our clients accelerate digital transformation and promote growth

Speak to us today?

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Increase your telecalling team’s efficiency by 93%

Take your telecallers’ efficiency to the next level, get started with Acmatel today!

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Success Stories

How Acmatel telecalling CRM effectively supports various sectors of your business

Got Questions?

Ensure zero lead leakage,constant customer engagement and increase conversions with Acmatel

One dashboard, countless possibilities:- Take call notes, monitor live calls, track team progress, access deep data insights, and much more with the comprehensive dashboard.

Intelligent Call Flows for Agents:- Select a ring strategy that meets your requirements. Send calls to the best-suited agents or ring all agents at the same time with parallel ringing for quick query resolution.

Intelligent Customer Call Routing:- Don’t be concerned about off-hours, time zones, or gazette holidays. To keep your clients informed, route calls to available agents, reception, or play a pre-recorded message.

Agent Monitoring:- With detailed analytics from the live dashboard, you can see when your agents are engaged, track calls to check team productivity, reduce call ring time, and do more.

Privacy and Security:- Utilize our restful API to provide features such as click-to-call. Alternatively, you can use number masking to conceal the contact information of one or both agents and clients.

No Crank Calls:- Reduce incoming call volume by limiting calls from bots, bothersome vendors, or spam callers. Using our simple portal, you can add numbers to the blacklist in real time.

Contact Management:- Integrate with CRMs to easily check lead status, create easily accessible contact profiles, select which caller ID to display, and improve customer retention.

Sticky Agent:- For quick query resolution, route customers to agents with whom they already have a rapport or to agents who are familiar with their transaction history.

Intelligent Assistant:- Encourage customers to self-serve for simple questions, or use an IVR to quickly route them to the appropriate department based on dial pad inputs. Simple tasks can be easily automated.​

Yes, the platform enables incoming and outgoing calls to be enabled on the same pilot number

No, our IVR flow is completely customizable as per the customer’s requirement

There will be multiple types of access modes like browser extensions, app login, or mobile numbers configured for the portal

Connect with us

Focus solely on growing your business while we take care of your apps, platforms, in-house, and overall cloud infrastructure

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When Growth Finds You, Find Us

AcmaTel - Business Crafted Solutions

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